Deliver daily technical support for hardware, software, and access-related issues across the organization
Handle, prioritize, and resolve incoming support requests through Slack, Jira, and other communication platforms
Serve as the escalation contact for advanced or unresolved technical problems
Configure and manage user accounts, access rights, and permissions in core platforms such as Google Workspace and SaaS applications
Collaborate with People Operations to ensure smooth and secure employee onboarding and offboarding
Oversee and maintain essential internal systems, including SaaS applications and identity management tools
Manage company-owned devices and IT assets, including setup, tracking, and end-of-life processes
Coordinate with Finance on software license management, renewals, and cost monitoring
Act as the main liaison for IT vendors such as Atlassian, LastPass, and JetBrains, managing relationships and resolving issues
Develop and maintain internal IT documentation, guides, and self-help resources
Work with the Security team to support compliance initiatives and internal control frameworks
Provide support to a globally distributed workforce across multiple time zones, adapting to diverse working styles and needs

Remote (Country)

Motivated by purpose — committed to simplifying travel, with meaningful work that challenges and inspires
Encouraged to grow — employees lead the pace of progress, supported in both direct and exploratory career paths
Progress with empathy — a people-first culture that values learning, collaboration, and shared responsibility

Opportunities for individuals driven by a mission to make public transit equitable and accessible for everyone
A diverse network of innovators who bring authenticity to work, supported by a culture of openness and trust
Inclusive hiring practices welcoming underrepresented groups, including disabled and neurodivergent individuals, with accommodations available throughout the process; pronoun sharing is encouraged when comfortable
A shared commitment to reducing barriers and enhancing everyday life for millions through innovation

Applicants must reside in Romania
Fully remote working model
Premium healthcare coverage through Regina Maria
Access to mental health resources and support
Support programs for menopause-related needs
Monthly budget for team social events and gatherings
Annual training allowance of up to €1000
One-time €200 home office stipend
Choice of workstation setup
25 days of paid vacation annually, plus an additional 3 days during the Christmas shutdown period

Masabi is hiring an IT Support Engineer