About the Role
This role involves delivering hands-on technical support, maintaining IT infrastructure, resolving hardware and software issues, and contributing to system improvements within a dynamic team setting.
Responsibilities
- Diagnose and resolve technical issues for end users
- Support desktop, laptop, and mobile device configurations
- Maintain network connectivity and performance
- Install and configure software applications
- Manage user accounts and access permissions
- Respond to service desk tickets promptly
- Document technical problems and solutions
- Assist with onboarding new employees
- Perform routine system updates and patches
- Troubleshoot email and collaboration tools
- Support video conferencing and meeting technology
- Monitor system alerts and resolve incidents
- Escalate complex issues to appropriate teams
- Maintain inventory of IT equipment
- Ensure compliance with security policies
- Assist with backup and recovery procedures
- Provide after-hours support as needed
- Coordinate with vendors for hardware repairs
- Follow change management protocols
- Improve user support processes
- Participate in IT projects
- Train users on new tools and systems
- Enforce endpoint security standards
- Support cloud-based services
- Contribute to disaster recovery planning
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative IT team environment
Why Join Us
- Opportunities for career advancement
- Supportive and inclusive workplace culture
- Investment in employee development
- Modern tools and technologies
- Focus on work-life balance
What We Offer
- Health and wellness benefits
- Retirement savings plan
- Paid time off and holidays
- Professional growth programs
- Employee assistance resources
Available for qualified candidates
