Assured is hiring an IT Support Engineer

Assured seeks a Senior IT Support Engineer to serve as the primary technical resource for our fully remote workforce. In this role, you will manage day-to-day IT operations, user support, onboarding and offboarding, and contribute to scaling our IT infrastructure.

What You'll Do

• Serve as the first-level technical resource for day-to-day user requests.
• Provide exceptional and empathetic technical support, troubleshooting issues across macOS, Windows, Linux, and mobile devices.
• Manage the complete employee onboarding and offboarding experience.
• Maintain IT infrastructure, access management, and manage company hardware and software.
• Develop and oversee IT systems, optimizing configurations and automating workflows.
• Help enforce security policies, user access controls, and protect company data.
• Contribute to IT roadmap planning and new technology evaluations.
• Select, negotiate, and manage IT vendors for cost-effective solutions.
• Create and maintain runbooks, SOPs, and architectural documentation.

What We're Looking For

• 5+ years of User Support and IT administration experience.
• Proven experience in supporting remote-first users.
• Advanced IT administration experience, preferably in a startup environment.
• Proven expertise in end user support, system administration, and device management using tools like Jamf, Kandji, JumpCloud, and Microsoft Intune.
• Strong technical expertise in macOS, with working knowledge of Windows and Linux.
• Proficiency in device management, software access management, and Google Workspace administration.
• Excellent problem-solving and communication skills.
• Ability to work independently, set priorities, and drive IT initiatives forward.

Technical Stack

• Operating Systems: macOS, Windows, Linux
• Management Tools: Jamf, Kandji, JumpCloud, Microsoft Intune
• Productivity: Google Workspace

Team & Environment

You will be part of a growing IT Team and report to the IT Manager.

Benefits & Compensation

• Competitive salary and equity package.
• Multiple medical plans with HSA option and minimal out-of-pocket expenses.
• Dental and vision insurance.
• Life insurance provided at no cost.
• Uncapped vacation days and paid holidays.
• Maternity and paternity leave options.
• 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute.
• Health and dependent care FSAs for pre-tax flexible spending.

Work Mode

This is a global, fully remote position.

Assured is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.