As an IT Support Engineer at EXUS, you will be responsible for providing remote support to our employees and maintaining the company's critical infrastructure. This role is based in Athens and is part of a fast-growing IT team in a company that revolutionizes credit risk management.
What You'll Do
- Provide end-user support for hardware and software issues, ensuring timely and effective resolution.
- Maintain and support the organization’s internal network and IT infrastructure.
- Administer identity and access management through Active Directory and Microsoft Entra ID.
- Manage backup solutions using Azure Backup and CommVault.
- Ensure the availability, stability, and reliability of all critical IT services and infrastructure.
- Configure, monitor, and maintain FortiGate firewalls to ensure network security and compliance.
- Support and administer cloud-based platforms and services, including Azure, Microsoft 365, SharePoint, and SFTP systems.
- Deliver daily user support through the Jira Ticketing System (Atlassian), ensuring adherence to SLAs and best practices.
- Implement, manage, and onboard endpoints at scale using: Microsoft Intune & Intune Suite, Windows Autopilot, Microsoft Defender for Endpoint, Microsoft Copilot for Security.
- Manage user access and permissions, including: Account creation, modification, and deactivation, Access control across systems, applications, and cloud services, Enforcement of least-privilege and security best practices.
- Conduct regular reviews and audits of user access rights to ensure compliance with internal policies.
- Act as a key point of contact for external partners and vendors, supporting procurement, reviewing commercial offers, and managing vendor relationships.
What We're Looking For
- Proven experience in a similar IT support or infrastructure role.
- Strong hands-on experience with the listed Tech Stack.
- Excellent problem-solving skills and a customer-service oriented approach.
- Ability to work effectively in a fully remote environment.
- Strong communication skills in English.
Technical Stack
Cloud servers, Hyper-V, Windows Server (2019 and later), FortiGate firewalls, Active Directory, Microsoft Entra ID, Azure Backup, CommVault, Azure, Microsoft 365, SharePoint, SFTP systems, Jira Ticketing System (Atlassian), Microsoft Intune & Intune Suite, Windows Autopilot, Microsoft Defender for Endpoint, Microsoft Copilot for Security.
Team & Environment
You will be joining a fast-growing IT team.
Benefits & Compensation
Details on salary, equity, and other compensation elements will be discussed during the hiring process.
Work Mode
This is a fully remote position, but you must be based in Athens, Greece.
Our Culture
- We are transparent and direct.
- We are positive and fun, never cynical or sarcastic.
- We are eager to learn and explore.
- We put the greater good first.
- We are frugal and we do not waste resources.
- We are fanatically disciplined, we deliver on our promises.
EXUS is an equal opportunity employer.
