About the Role
The role involves supporting end-users with technical issues, maintaining IT infrastructure, and ensuring system reliability through proactive monitoring and troubleshooting.
Responsibilities
- Diagnose and resolve hardware and software issues
- Provide timely support for desktop, laptop, and mobile devices
- Manage user accounts and access permissions
- Install and configure operating systems and applications
- Maintain network connectivity and performance
- Troubleshoot email and communication tools
- Support remote workers with secure connections
- Document technical procedures and solutions
- Respond to service desk tickets efficiently
- Perform regular system updates and patches
- Assist with onboarding new employees
- Monitor system alerts and resolve incidents
- Maintain inventory of IT equipment
- Ensure compliance with security policies
- Collaborate with external vendors when needed
- Support video conferencing and meeting tools
- Configure printers and peripheral devices
- Enforce data protection protocols
- Escalate complex issues to senior engineers
- Conduct routine system health checks
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative IT team environment
What We Offer
- Opportunities for professional development
- Modern tools and technology stack
- Supportive and inclusive workplace culture
Application Process
- Submit resume and cover letter
- Initial screening call
- Technical assessment
- Team interview
Available for qualified candidates
