About the Role
The engineer will diagnose and resolve technical issues, support onboarding, maintain systems, and collaborate with teams to improve IT infrastructure and user experience.
Responsibilities
- Respond to employee requests for technical help via ticketing system
- Diagnose and fix desktop, laptop, and mobile device issues
- Troubleshoot local network and internet connectivity problems
- Install and configure operating systems and software applications
- Manage user accounts and permissions in directory services
- Support video conferencing and collaboration tools
- Maintain inventory of IT equipment and licenses
- Assist with onboarding new employees and setting up workstations
- Escalate complex technical problems to senior engineers
- Document solutions and update knowledge base articles
- Perform routine system updates and security patches
- Support two-factor authentication and identity management tools
- Troubleshoot printing and peripheral device issues
- Assist with internal IT projects and system migrations
- Ensure compliance with data protection and security policies
- Provide after-hours support on a rotational basis
- Work with third-party vendors for hardware repairs
- Configure and support virtual private network access
- Assist with cloud-based service integrations
- Train staff on proper use of IT systems and tools
- Monitor system performance and report anomalies
- Support hardware refresh cycles and asset disposal
- Troubleshoot email and calendar synchronization issues
- Assist with mobile device management enrollment
- Maintain documentation for IT processes and configurations
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid working model with office and remote options
Team
Part of the IT department supporting internal technology needs
What We Offer
- Opportunities for professional development and certifications
- Modern tech stack and tools for efficient support
- Supportive team environment with collaborative culture
- Flexible working hours within core availability
- Health and wellness benefits package
Our Culture
- Fast-growing company with a focus on innovation
- Flat organizational structure promoting open communication
- Emphasis on employee growth and internal progression
- Regular team events and knowledge-sharing sessions
- Commitment to diversity and inclusion in the workplace
Available for qualified candidates
