StubHub is looking for an IT Support Engineer II to join our global IT team. In this role, you will be responsible for delivering an IT platform that empowers end users and keeps everyone working effectively. You will work in a hybrid model from our New York City office.
What You'll Do
- Provide IT support to StubHub teams in person, through technology support tools, and via the ticketing system.
- Leverage Azure Automation and complementary tools to streamline request handling and empower organizational self-service.
- Maintain an IT equipment inventory, anticipating future needs while avoiding wasted surplus.
- Support the transition from on-premise to Azure for various corporate and production workloads.
- Assist with IT systems onboarding and offboarding for new hires and departing employees.
- Keep the corporate environment updated via Intune, Kandji, Azure Update Management, and third-party tools to maintain security.
- Administer productivity and collaboration tools such as Zoom, Slack, Jira Cloud, Adobe, and Confluence, and help drive employee engagement.
- Work collaboratively on projects to further improve procedures and processes.
- Proactively identify and implement innovative solutions and technologies to enhance IT support services and improve operational efficiency.
- Demonstrate ownership of IT support operations by ensuring prompt resolution of technical issues and maintaining system reliability.
What We're Looking For
- 3+ years providing IT support to a company with multiple office branches.
- Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online.
- Experience working with a ticketing platform (Jira Service Mgmt).
- Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD).
- Experience deploying machines with automation tools (e.g., Autopilot).
- Basic Automation/Scripting experience, preferably using Windows PowerShell.
- Basic understanding of networking (subnets, VLANs).
- Excellent customer service and communication skills.
Nice to Have
- Prior experience managing switches and wireless area networks.
Technical Stack
- Azure Automation, Active Directory, Office365, Exchange Online, Zoom, Slack, Jira Cloud, SharePoint Online, Jira Service Mgmt
- Microsoft Azure (Azure AD, PIM, VMs, WVD), Automation tools (Autopilot), Windows PowerShell
- Intune, Kandji, Azure Update Management, Patch My PC, Adobe, Confluence
Team & Environment
You'll join the Global IT Team at StubHub, a collaborative and cooperative group that operates on modern technology. Our team culture is one of no ego, where everyone contributes from basic tasks to complex projects, and we actively encourage curiosity and process improvement.
Benefits & Compensation
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, with autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base and upside that tracks with your impact.
- Flexible Time Off: Unlimited Flex Time Off for a healthy work-life balance.
- Comprehensive Benefits Package: 401k, and premium Health, Vision, and Dental Insurance options.
- Compensation: $100,000 - $100,000 USD
Work Mode
This role follows a hybrid work model, requiring in-office presence in New York, NY.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
