Base.com is looking for an IT Support Customer Specialist to join our remote team on the night shift (20:00 - 4:00). You will be the first point of contact for our customers and users, ensuring their satisfaction with our e-commerce products and services. You'll join an international team at one of the fastest-growing platforms in the industry, which has grown 15-fold in the last 3 years.
What You'll Do
- Provide first-line of support for customers and users.
- Ensure customer satisfaction with the offered products, services, and features.
- Take full ownership of reported user issues, diagnosing and resolving them.
- Collaborate with technical teams to resolve escalated tickets.
- Develop and update the knowledge base for the global IT Support department.
- Test new product functionalities.
- Participate in additional projects aligned with your strengths and skills.
What We're Looking For
- A minimum of 3 years of experience in the e-commerce sector.
- Very good knowledge of the English language (minimum B2 level).
- Very good knowledge of the Base.com product.
- Availability to work the night shift (20:00 - 4:00).
- Accuracy and strong attention to detail.
- Willingness to continuously expand your technical and product knowledge.
- Highly developed communication skills for collaboration both within and outside the organization.
- Very good organization of work in a fully remote model.
- Strong analytical skills.
- Ease of learning and acquiring new digital skills.
Nice to Have
- Knowledge of a second foreign language (Spanish, Italian, French, or German).
Team & Environment
You will be part of an international team working across Europe and the Americas. Collaboration with technical teams is central to this role. Our culture is focused on real impact, with the team at the heart of innovation.
Benefits & Compensation
- Opportunity to build a global e-commerce brand from the ground up and implement impactful solutions.
- Inspiring collaboration with passionate professionals from different cultures worldwide.
- Chance for professional and personal development in a company experiencing dynamic growth.
- A wide range of additional benefits supporting health, passions, and continuous development.
Work Mode
This is a fully remote position.
Base.com is an equal opportunity employer.
