About the Role
The IT Support Analyst will deliver hands-on technical support to employees, maintain system reliability, and contribute to the stability of the company’s IT infrastructure.
Responsibilities
- Deliver end-user technical support for hardware and software issues
- Diagnose and resolve network connectivity problems
- Maintain and update IT service desk tickets
- Assist with onboarding new employees and setting up devices
- Support cloud-based applications and platforms
- Perform regular system updates and patches
- Troubleshoot desktop, laptop, and mobile devices
- Manage user accounts and access permissions
- Provide remote support when needed
- Document technical procedures and solutions
- Assist with printer and peripheral setup
- Monitor system performance and report anomalies
- Escalate complex issues to senior engineers
- Ensure compliance with security policies
- Support video conferencing and collaboration tools
Nice to Have
- CompTIA A+ or similar certification
- Experience with IT ticketing systems
- Familiarity with scripting languages
- Knowledge of virtual private networks
- Exposure to helpdesk best practices
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative team environment
About the Team
This role is part of a growing IT department focused on delivering responsive and proactive support across departments.
Growth Opportunities
Team members are encouraged to take on new challenges and advance within the IT organization.
Available for qualified candidates
