Finalis is looking for an IT Support Analyst to provide first-level technical support to end-users, resolving hardware, software, and network issues. You will manage company devices via MDM, coordinate with vendors to maintain IT systems, and play a key role in a fast-paced startup that values integrity, bold thinking, and continuous learning.

What You'll Do

Proficiently manage and secure company devices using MDM solutions.
Utilize Google Workspace applications deeply.
Provide first-level technical support for hardware, software, and network connectivity issues.
Efficiently troubleshoot and resolve IT problems using a ticketing system like Jira (ITSM).
Continuously seek opportunities to improve IT processes and procedures.
Create and maintain comprehensive technical documentation, including internal IT wikis.
Coordinate with external vendors to ensure timely maintenance and support of IT systems.

What We're Looking For

Ability to analyze complex issues, identify root causes, and implement effective solutions.
Excellent verbal and written communication skills to interact with both technical and non-technical users.
Proven ability to work effectively in a remote environment, managing devices and providing support.
Knowledge of IT security best practices and the ability to identify and mitigate potential threats.
Eagerness to learn new technologies and adapt to changing business needs.
Proven ability to create clear and concise technical documentation.
Exceptional written and spoken English.
Minimum of 5 years of relevant work experience.
Strong organizational skills.
Trustworthy, responsive, and can handle confidential information.
Ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines.
Self-starter, quick learner, highly organized with attention to detail.
Ability to follow up; know what's going on at all times and respond quickly.
Flexible, patient, persistent and have a team spirit attitude.

Nice to Have

Experience working in the fintech sector.

Technical Stack

MDM solutions
Google Workspace
Jira (ITSM)

Team & Environment

You will be part of the IT Support Team, within the Technology Operations Team.

Benefits & Compensation

Competitive USD salary.
100% Remote work.
High-Speed Internet expenses allowance.
Generous Paid time-off (Vacation Time).
Additional 17 Flex Days (to use in national holidays or personal matters).
People Team Partner (to target roadblocks and customize an action plan for career path).
Buddy Program.
Virtual After-Office Activities.
Diverse Culture & Inclusive environment.

Work Mode

This is a fully remote, global position.

Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.