Remote (Global)

Thatch is hiring an IT Support Administrator

About the Role

At Thatch, technology is at the core of how we work. We are looking for an IT Support Administrator to be the go-to expert who ensures our teams are productive, secure, and equipped to do their best work. You'll have autonomy to automate processes, improve systems, and directly impact how our entire company operates in a modern, Mac-first environment.

What You'll Do

  • Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
  • Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
  • Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
  • Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
  • Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture

What We're Looking For

  • 3-5 years of hands-on IT support experience in a corporate environment
  • Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
  • Deep understanding of SSO, 2FA, passkeys, and password management systems
  • Strong knowledge of security principles and best practices with proven ability to implement them
  • Excellent follow-through and organizational skills—you never let tasks fall through the cracks

Nice to Have

  • Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
  • Quick learners who can master new technologies with minimal guidance
  • Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
  • Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
  • People who thrive in fast-paced environments and can adapt quickly to changing priorities

Technical Stack

  • Macs, iOS, Android
  • Rippling MDM/SSO, 1Password
  • Google Workspace, Microsoft Office
  • Slack, Zoom, Linear, Notion

Benefits & Compensation

  • Compensation: $90,000 - $115,000 USD

Work Mode

This role is open to candidates in a global remote work mode.

Thatch is an equal opportunity employer.

Required Skills
Rippling MDM/SSO1PasswordGoogle WorkspaceMicrosoft OfficeSlackZoomLinearMacsiOSAndroidIT SupportSystem AdministrationEndpoint Management
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About company
Thatch

A fully distributed early stage company using technology to change the way America does healthcare.

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Job Details
Category infrastructure
Posted 3 months ago