Scout Motors is hiring a Remote IT Project Manager to lead client-facing technology projects in a fast-paced Managed Services Provider environment. In this role, you will manage multiple small-to-medium IT projects simultaneously, ensuring they are delivered on time, within scope, and aligned with client expectations and service standards.
What You'll Do
- Plan, coordinate, and deliver IT projects for SMB clients, such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.
- Manage multiple concurrent projects using ConnectWise Manage.
- Define project scope, tasks, timelines, and resource assignments using internal templates and standards.
- Track and communicate project milestones, dependencies, and risks with clients and internal teams.
- Ensure seamless handoff to Service Delivery or Support once projects are completed.
- Serve as the primary point of contact for clients during project execution, ensuring consistent communication and expectation management.
- Partner with Account Managers, vCIOs, and Technical Leads to align project objectives with client needs.
- Conduct kickoff, status, and closeout meetings with internal and external stakeholders.
- Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.
- Identify, document, and mitigate risks before they impact schedule or quality.
- Proactively manage change requests and ensure project documentation remains current.
What We're Looking For
- 3+ years of project management experience within a Managed Services Provider (MSP) or IT consulting firm.
- Proven success managing multiple concurrent client projects of varying scope and complexity.
- Strong understanding of IT infrastructure, networking, cloud technologies (especially Microsoft 365 and Azure), and cybersecurity best practices.
- Experience managing client onboarding, technology refresh, or environment migration projects.
- Proficiency with ConnectWise Manage and documentation tools like IT Glue.
- Excellent communication and relationship management skills with both technical and non-technical audiences.
- Strong organizational, time management, and problem-solving abilities.
- Ability to thrive in a fully remote, fast-paced, client-facing environment.
- A home office set up meeting specific computer, internet, audio, mobile, and webcam requirements.
- A very strong cultural fit the ITS way.
- Excellent command of the English language both spoken and written.
- Able to work full time 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
- Able to pass online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
Nice to Have
- Familiarity with Microsoft 365 environments, SharePoint/OneDrive migrations, Azure, and related technologies and PC Deployments.
- Experience working in a fast-paced MSP environment.
- Certifications such as PMP, CAPM, Prince 2, ITIL, or Agile/Scrum credentials are a plus.
Technical Stack
- Microsoft 365
- Azure
- ConnectWise Manage
- IT Glue
Team & Environment
Works closely with technical teams, account managers, and service delivery leaders.
Benefits & Compensation
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
Work Mode
This is a fully remote position open to international candidates.
Scout Motors is an equal opportunity employer.
