Cleveland Clinic Health System is hiring an IT Process Analyst III - Change Mgmt Team

Cleveland Clinic Health System is hiring an IT Process Analyst III to join its Change Management team. In this role, you will be responsible for defining and managing key ITIL process areas, ensuring all changes are safe to proceed, and supporting the Epic Data Courier application. You will drive operational excellence, continuous improvement, and champion organizational change as part of the ITD Service Management team.

What You'll Do

• Define current state processes in areas where process is vague, weak, or undocumented.
• Document future state processes, or next iterations of current processes such as Incident Management, Problem Management, Service Asset and Configuration Management, Change Management, Knowledge Management, Project and Portfolio management, Test Management, Facilities Management, HR Management and Request Fulfillment.
• Define and document design requirements to support all process implementations using Agile Scrum SDLC and/or Waterfall methodologies.
• Champion organizational change and adoption of service management best practices by providing coaching and training until processes become engrained into the culture.
• Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the ITSM program.
• Act independently to review operational processes with other key IT and business entities and work closely with IT to efficiently operationalize key processes.
• Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improved IT process principles.
• Serve as a Data Courier Administrator, eventually obtaining Epic certification, assisting caregivers with system changes, and troubleshooting issues.

What We're Looking For

• Bachelor's degree in Information Technology/Computer Science or related field and five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
• OR High School Diploma/GED or equivalent and more than five years of experience.
• Strong team player with high customer service orientation.
• Excellent process documentation skills including advanced use of Visio and/or Microsoft Office to document workflows.
• Strong knowledge of IT operations.
• Strong presentation and written communication skills.
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Nice to Have

• Intermediate certification in process specific disciplines.
• Demonstrated Epic build experience.
• Active certification in one or more core Epic modules (e.g., EpicCare Ambulatory, Inpatient, Cadence, Willow, Resolute, etc.).

Technical Stack

• Visio
• Microsoft Office
• Epic Data Courier application

Team & Environment

You'll be part of the ITD Service Management team within the Information Technology Division.

Work Mode

This is a remote position open to candidates based in Ohio.

Cleveland Clinic Health System provides equal opportunity to all caregivers and applicants in a drug free environment. Decisions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.