Responsibilities
- Manage day-to-day IT operations, including installation, configuration, maintenance, and backup of software, computers, and office equipment.
- Provide technical support and maintenance for IT, office, and communication systems.
- Maintain an up-to-date inventory of IT assets, licenses, and service materials.
- Assist Procurement Officer in IT-related procurements, including identifying suppliers and liaising with local vendors such as communication service providers, electricians, and other IT-related suppliers.
- Train and support staff in the effective and secure use of technologies and digital tools.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering or related field.
- 1-2 years of relevant professional experience.
- Hands-on experience troubleshooting end-user issues (hardware, software, connectivity and related).
- Proven experience in network, systems, MS Office, and web-based information systems.
- Knowledge of Android and iOS platforms.
- Excellent interpersonal skills and ability to work in a multicultural environment.
- Ability to manage stress and maintain professionalism in challenging situations.
- Demonstrates commitment to humanitarian values and confidentiality.
- Fluent Spanish and English proficiency at B2 level or above.
- Applicants must be legally authorized to work in Costa Rica (citizenship or valid work permit).
Benefits
- Possibility to work in an NGO with an international outreach.
- Flexible working hours and the possibility to work partly from home (hybrid work model).
- 25 days of paid leave per year and 3 sick leave days.
- Monthly salary of 736 USD, Severance clearance yearly.
- Contract: 12 months with possible extension.
Work Arrangement
Hybrid — San José, Costa Rica
Additional Information
- Work model: Hybrid – combines work in the office and remote work.
- Line Manager: Head of Regional Office.
- Contract duration: 12 months with possible extension.
- Language requirement: Fluent Spanish and English proficiency at B2 level or above.
- Applicants must be legally authorized to work in Costa Rica (citizenship or valid work permit).
- Application requires CV and cover letter (up to 1 page) in English.
