SandboxAQ is hiring an IT Intern (Summer 2026)

SandboxAQ is looking for an IT Intern (Summer 2026) to join our Information Security department. In this west-coast based role, you will help employees stay productive while learning how a modern IT team operates. You’ll spend most of your time on the IT Helpdesk, triaging and resolving common issues, and gain structured exposure to Identity Access Management and Client Platform Engineering.

What You'll Do

• Deliver responsive front-line support through our IT Helpdesk Jira project, learning to diagnose, resolve, and escalate day-to-day issues.
• Support key employee and device lifecycle workflows like onboarding, offboarding, and device management by following and improving checklists.
• Get exposure to IT engineering work by pairing with IAM and Client Platform engineers on small improvements, automations, and documentation.
• Triage and resolve day-to-day IT Helpdesk tickets, including common issues with Slack, Google Workspace, SaaS app access via Lumos, macOS, iOS, and Android.
• Assist with employee onboarding and offboarding workflows, aligning HR, Okta, Google, Slack, Jira accounts, and hardware orders/returns.
• Help with laptop and mobile device setup and troubleshooting for macOS and enrolled mobile devices, validating Jamf and Kolide status under guidance.
• Monitor end-user trends and surface common hurdles or documentation gaps to improve the overall user experience.

What We're Looking For

• Recent graduate or current student pursuing a degree or formal training in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Demonstrated technical curiosity and problem-solving skills through helpdesk classes, side projects, campus IT work, or personal troubleshooting.
• Comfort working with modern productivity tools like email, calendar, chat, video conferencing, and cloud file storage.
• Clear written and verbal communication skills in English, with the ability to ask good questions and explain technical steps simply.

Nice to Have

• Familiarity with macOS as a daily-driver OS and basic system administration concepts like user accounts, updates, and software installation.
• Exposure to ticketing systems like Jira Service Management, ServiceNow, or Zendesk, or experience in a helpdesk or service-oriented environment.
• Familiarity with remote-first team collaboration via video meetings, chat, and asynchronous documentation, and comfort following remote-work security practices.

Technical Stack

• Okta, Google Workspace, Slack, Jira Service Management, Firstbase, Lumos, SentinelOne, Kolide, macOS, Jamf

Team & Environment

The IT team sits within the Information Security department.

Work Mode

This role is based on the West Coast (PST).

SandboxAQ encourages creativity, collaboration, and impact. We invest deeply in our people and foster a culture of belonging and respect where diverse perspectives are valued. Our multidisciplinary environment provides continuous growth alongside humble, empowered, and ambitious colleagues.

All qualified applicants will receive consideration regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.