About the Role
The role involves providing hands-on technical support to employees, troubleshooting hardware and software problems, and maintaining IT systems to ensure reliable performance.
Responsibilities
- Deliver timely technical assistance to internal staff experiencing device or software difficulties
- Diagnose and resolve issues related to computers, printers, and network connectivity
- Install, configure, and update operating systems and essential software applications
- Manage user accounts, permissions, and access controls across company platforms
- Support onboarding and offboarding procedures for new and departing employees
- Maintain accurate records of support tickets and resolution steps
- Escalate complex technical problems to senior IT personnel when necessary
- Assist with the deployment and setup of new hardware across offices
- Monitor system performance and proactively address potential issues
- Ensure compliance with internal security policies and data protection standards
- Provide guidance on safe computing practices and phishing awareness
- Coordinate with external vendors for equipment repairs and service requests
- Maintain inventory of IT assets including laptops, phones, and peripherals
- Troubleshoot video conferencing tools and collaboration platforms
- Assist with Wi-Fi and local network troubleshooting for office locations
- Support mobile device management and remote access solutions
- Perform regular system updates and security patching
- Document common technical issues and create user-friendly resolution guides
- Assist in maintaining backup systems and data recovery processes
- Respond to after-hours incidents as part of an on-call rotation
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative IT team focused on operational efficiency and user support
What We Offer
- Professional development opportunities and technical training
- Health insurance and wellness benefits
- Flexible working hours and paid time off
- Modern workspace with the latest technology tools
Culture & Values
- Commitment to innovation and continuous improvement
- Inclusive environment that values diverse perspectives
- Focus on work-life balance and employee well-being
- Transparent communication and team collaboration
Available for qualified candidates requiring work authorization
