A2Z Sync is seeking an IT Generalist to support its technology infrastructure and employees in a full-time, on-site role at their Denver, CO office. The individual will manage IT operations including identity management, endpoint support, asset tracking, onboarding/offboarding, and leverage AI tools to enhance efficiency.
What You'll Do
- Support the administration of Okta Single Sign-On (SSO) and assist with user provisioning and de-provisioning across applications
- Help maintain Role-Based Access Control (RBAC) policies to ensure employees have the right level of access
- Assist with the configuration and upkeep of Google Workspace and Microsoft Office 365
- Support endpoint protection efforts using Mobile Device Management (MDM) tools such as Entra or Mosyle
- Assist in monitoring Endpoint Detection and Response (EDR) tools (e.g., SentinelOne) and flagging potential issues
- Troubleshoot Mac and PC issues by analyzing system logs, event data, and diagnostic information
- Maintain an accurate inventory of all IT assets — laptops, monitors, peripherals, and accessories
- Receive, configure, tag, and deploy hardware for new hires and equipment refresh cycles
- Coordinate repairs, warranty claims, and hardware returns with vendors
- Manage secure device offboarding, including data wipe and hardware return processes
- Serve as the on-site point of contact for day-to-day office IT needs — printers, networking, cabling, and workspace setup
- Set up and maintain conference room AV equipment, including displays and video conferencing systems
- Prepare and configure workstations (Mac/PC) ahead of a new hire's start date
- Conduct in-person IT orientation, covering account setup, security basics, and equipment walkthroughs
- Ensure all access, software, and hardware is ready on Day 1
- Manage the full offboarding process for departing employees — including confirming all system and application access has been revoked, wiping devices, and coordinating equipment return via shipping labels and logistics
- Use AI tools — including Claude (Anthropic), ChatGPT, and Microsoft Copilot — to draft IT documentation, runbooks, and knowledge base articles
- Leverage AI to research error codes, troubleshoot issues faster, and surface recommended fixes
- Assist with scripting and automation tasks using AI-generated code, with proper review and testing before deployment
- Stay current on emerging AI capabilities and look for opportunities to integrate them into everyday IT workflows
- Respond to helpdesk tickets and provide in-person and remote technical support to employees
- Monitor and report on IT service desk metrics such as ticket resolution rates and response times
- Collaborate with Security Operations and other IT team members to ensure seamless system integration
What We're Looking For
- Experience troubleshooting Mac and PC systems
- Familiarity with identity and access management tools such as Okta SSO
- Experience with Google Workspace and Microsoft Office 365 administration
- Hands-on experience with Mobile Device Management (MDM) tools such as Entra or Mosyle
- Experience monitoring and responding to alerts from Endpoint Detection and Response (EDR) tools like SentinelOne
- Ability to maintain accurate IT asset inventory and manage hardware lifecycle
- Experience supporting onboarding and offboarding processes for employees
- Proficiency in setting up and maintaining office IT infrastructure including printers, networking, cabling, and AV systems
- Experience providing in-person and remote technical support
- Ability to use AI tools (e.g., Claude, ChatGPT, Microsoft Copilot) for troubleshooting, documentation, and automation
- Strong problem-solving skills and ability to analyze system logs and diagnostic data
- Ability to collaborate with security and IT teams
Nice to Have
- Experience scripting or automation with AI-generated code (with proper review and testing)
- Familiarity with emerging AI capabilities and their application in IT operations
- Prior experience in a fast-paced technology or automotive tech environment
Technical Stack
- Okta
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
- Google Workspace
- Microsoft Office 365
- Mobile Device Management (MDM)
- Entra
- Mosyle
- Endpoint Detection and Response (EDR)
- SentinelOne
- Mac
- PC
- System logs
- Event data
- Diagnostic tools
- IT asset management tools
- Printers
- Networking equipment
- Cabling
- AV equipment
- Video conferencing systems
- Claude (Anthropic)
- ChatGPT
- Microsoft Copilot
- Helpdesk ticketing system
Work Mode
The role is onsite at our office in Denver, CO.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
