Focus Group is hiring an IT Field Engineer (Greater London)

IT Technical Engineer – Field Based Focus Group Home Based (with frequent travel across London Zone 1-4) Up to £43,000 + Van + Overtime & On-Call Allowances (circa £8-10k) If you're the kind of engineer who gets bored sitting at a desk — this one's for you. Focus Group is a £300m-revenue, Hg Capital-backed technology business serving over 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground. The Role Based from home in the London area, you'll be the face of Focus Group across Greater London — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business. No two days are the same. That's the point. What You'll Be Doing 🔧 Installing and configuring IT solutions across Windows, Azure, networking, and telephony 🔧 Delivering onsite and remote support for SME to Enterprise customers across the London area 🔧 Leading fault resolution for time-critical hardware and service failures 🔧 Playing a key role in multi-technology, multi-site project delivery 🔧 Auditing and documenting client infrastructure with precision 🔧 Collaborating with Project Managers, Service Desk, and 3rd Line Engineers What We're Looking For ✅ Solid hands-on experience in IT support or delivery ✅ Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365 ✅ Experience with cloud technologies — Azure, Intune, SharePoint ✅ Networking fundamentals — firewalls, routers, switches, wireless ✅ A troubleshooter at heart — tenacious, solution-focused, loves a challenge ✅ Full UK driving licence (essential) Bonus Points For ⭐ Previous MSP experience ⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba) What You'll Get 💰 Up to £43,000 base salary 🚐 Company van provided / travel paid for ⏰ Overtime and on-call allowances 📈 Clear progression routes — Team Leader, Solutions Engineer and beyond 🤝 The backing of a $1bn technology business with real momentum Why Focus Group? We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that — trusted, technically stretched, and given the tools to do their best work. If you're a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places — we'd love to hear from you. 📍 Home based – London area | Regular travel across Greater London