The IT Engineer in the Taiwan office will ensure seamless IT operations and infrastructure to support high-performance engineering and chip development workflows. This role is critical in enabling innovation by maintaining systems, managing endpoints, and ensuring operational excellence across the Taiwan site at Etched.
What You'll Do
- Provide hands-on IT delivery and support for the Taiwan office, including ASIC design teams, software and platform engineering, business operations, and scale-out computing teams.
- Interface with manufacturing partners in country to ensure seamless integrations and workflows and address operational issues before they impact production.
- Lead onboarding and offboarding processes to ensure seamless access aligned with engineering and leadership workflows.
- Maintain robust documentation of IT assets, systems, access protocols, and ticket workflows.
- Support the management and operation of IT infrastructure across all locations, as required.
- Manage on-site and remote laptops, desktops, and networking equipment with attention to ease of use, security, and remote manageability.
- Deploy and administer MDM and MAM solutions for Mac and Windows devices.
- Implement and maintain antivirus, antimalware, Endpoint Detection & Response (EDR), and Extended Detection & Response (XDR).
- Drive hardware procurement, staging, imaging, and maintenance for development and operations teams.
- Implement and administer Single Sign-On (SSO) across core services, ensuring secure and frictionless user authentication.
- Automate user provisioning and deprovisioning workflows using Rippling, Okta, Google Workspace, and FreeIPA to streamline access management and reduce errors.
- Enforce role-based access controls and audit trails to align with compliance and security standards.
- Design, deploy, and maintain wired and wireless networks, including Wi-Fi access points (WAPs) and controller administration.
- Configure and manage VPN infrastructure to provide secure remote access for distributed teams.
- Administer firewalls, ensuring proper segmentation, policy enforcement, and protection of sensitive environments.
- Develop automation scripts (Python, Bash, PowerShell) to streamline provisioning, patching, monitoring, and user lifecycle management.
- Integrate monitoring and alerting systems to reduce manual workload and increase reliability.
- Champion a culture of operational excellence, ensuring IT systems meet compliance standards (e.g., SOC 2, ISO 27001).
- Coordinate with external vendors and partners to evaluate new products, support existing offerings, and resolve IT issues.
- Partner closely with engineering, security, and operations teams to align IT strategy with business and technical goals.
- Managing a mixed-OS engineering environment (Linux for EDA tools, Windows/macOS for general use) — including imaging, patching, and security hardening.
- Designing and maintaining secure network infrastructure (VPNs, VLANs, firewalls, access control) to protect sensitive chip design IP.
- Implementing and managing endpoint/device lifecycle systems (procurement, setup, MDM, retirement) for engineering and operations teams.
- Deploying and integrating compute resources (on-prem servers and cloud environments) to support large-scale simulations and hardware workflows.
- Building scalable onboarding/offboarding and IT automation workflows to ensure fast, secure ramp-up for new engineers and smooth transitions.
What We're Looking For
- 3+ years in an IT support or engineering role with experience across macOS, Windows and Linux
- Excellent problem-solving skills, with a proactive and ownership-driven mindset.
- Experience working in a fast-paced startup environment.
- Skilled in endpoint management, system imaging, and hardware lifecycle management.
- Proficient with ticketing systems and adept at prioritizing tasks in busy environments.
- Excellent communication skills and ability to work effectively with engineering teams in fast-paced, innovative settings.
- Strong understanding of networking fundamentals: VPNs, VLANs, firewalls.
- Hands-on expertise in enterprise VPNs, wireless networking, and zero-trust access models.
- Strong background in EDR/XDR platforms (e.g., ThreadDown, CrowdStrike, SentinelOne).
- Scripting and automation proficiency (Python, Bash, PowerShell).
- Knowledge of security best practices, incident response, and identity/access management (IAM).
- Strong networking expertise, including configuring and troubleshooting TCP/IP, DNS, DHCP, VLANs, and firewalls.
Nice to Have
- Okta experience a bonus
- Exposure to cloud platforms (AWS, Azure, GCP) or a developer-oriented compute infrastructure is a plus.
Technical Stack
MacOS, Windows, Linux, MDM, MAM, JumpCloud, Jamf, Intune, Kandji, Rippling, Okta, Google Workspace, FreeIPA, Python, Bash, PowerShell, VPN, VLAN, Firewalls, Wi-Fi access points (WAPs), Endpoint Detection & Response (EDR), Extended Detection & Response (XDR), ThreadDown, CrowdStrike, SentinelOne, SOC 2, ISO 27001, AWS, Azure, GCP
Team & Environment
- Fully in-person team with close collaboration between engineering, security, and operations; no boundaries between engineering and research.
- Values engineering skills highly
- Fully in-person work model
- No boundaries between engineering and research
- All technical staff expected to contribute to both engineering and research
- Champion a culture of operational excellence
- Belief in the Bitter Lesson — progress in AI comes from more FLOPs via model-specific hardware
Benefits & Compensation
- Competitive compensation packages including generous equity packages
- Comprehensive insurance coverage and other top-of-market benefits
Work Mode
Onsite in Taipei
Etched is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.