Requirements
- Bachelor’s degree in a related field with more than 5 years equivalent experience
- Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
- Proven customer service and problem-solving skills, working directly with clients
- Proficient analytical skills with good verbal/written communication
- Excellent documentation skills
- Ability to identify and document IT needs and/or vulnerabilities based upon best practices
- Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
- Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
- Assist end-users through new set-up instructions / proceedures
- Provide dedicated on-site support for a clients’ network & infrastructure
- Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.
- Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.
- Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
- Ability to work individually and in team environments both internally and with clients
- Assist with the troubleshooting and analysis of servers and networks systems
- Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
- Creating and maintaining client environment documentation
- Familiar with backup solutions
- Highly proficient in communicating with end-users
Nice to Have
- Microsoft, Cisco, VMware or other technical certifications always a plus
- Experience in the Managed Services Sector is a plus
Additional Information
- Occasional after hours dispatch may be required
