United Rentals is hiring an IT Business Analyst to join the technology team focused on logistics and field service business projects and support. You will be an integral part of the team, interacting with business stakeholders to understand their problems and needs, gathering and analyzing requirements, and solving business problems through technical solutions.
What You'll Do
- Manage on-going expansion and IT improvement processes for assigned businesses.
- Provide leadership in facilitating information gathering, structured documentation, and presenting findings.
- Liaise with internal customers and IT departments to follow up on programming and IT issues.
- Evaluate new features and functionality in upcoming software releases.
- Manage a queue of reporting and enhancement requirements from the user base.
- Partner with internal and external vendor Business Analysts on projects.
- Maintain current project notes and communicate information to business partners and developers.
- Work independently and collaboratively with developers to troubleshoot system failures and data discrepancies.
- Partner with the business to identify and resolve data discrepancies.
- Administer user acceptance testing for new software, providing final approval for production moves.
- Define and execute regression test plans for bug fixes and upgrade releases.
- Support internal and external Help Desk resources with unresolved user questions.
- Respond to the most complicated user questions escalated from the first two tiers of Help Desk.
- Responsible for accurate SDLC documentation including functional requirements, test plans, and scripts.
- Assist with screen design and interact with programmers during development to answer design questions.
- Test requested functionality after development is complete.
- Test interfaces with other systems for conflict and user interface issues.
- Work with business partners to understand workflow gaps and translate them into business and functional requirements.
- Perform ongoing documentation of application enhancements.
- Identify, research, and resolve problems, documenting failures and corrections.
- Administer time entry and documentation.
What We're Looking For
- Bachelor’s degree, preferably in Information Technology or Business, or equivalent combination of education and experience.
- Good understanding of mobile, ERP, and Logistics systems and technologies.
- Analytically oriented with strong documentation skills.
- Strong interpersonal and communication skills for daily client interaction.
- Experience in relational database analysis with strong data query skills.
- Experienced with Word, PowerPoint, Adobe, and Excel.
- Ability to distill information and articulate business needs to developers.
- Understanding of relationships between theoretical information and data.
Technical Stack
- Mobile systems
- ERP systems
- Logistics systems
- Relational Databases
Team & Environment
You will be part of the technology team focused on logistics and field service business projects and support.
Benefits & Compensation
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.
