Responsibilities
- Address and resolve end user inquiries and technical problems promptly while managing high-pressure interactions and overseeing issue escalation and resolution
- Diagnose and fix desktop-related issues involving hardware, software, access permissions, security settings, and business applications
- Offer technical support for various devices and systems including computers, servers, printers, networking infrastructure, phones, mobile devices, copiers, wireless networks, and audiovisual equipment
- Utilize foundational Active Directory skills to set up user accounts, reset passwords, and manage group memberships
- Demonstrate understanding of mobile device management platforms and device provisioning procedures
- Develop and maintain support documentation to guide staff and deliver training sessions when necessary
- Engage with users to identify, analyze, and resolve technical problems related to hardware, software, or networking
- Collaborate with laboratory and office staff to assess technology needs for hardware and software solutions
- Deliver IT training content effectively to diverse audiences
- Provide reliable technical support to senior executives and board-level personnel
Responsibilities
- Address and resolve end user inquiries and technical problems promptly while managing high-pressure interactions and overseeing issue escalation and resolution
- Diagnose and fix desktop-related issues involving hardware, software, access permissions, security settings, and business applications
- Offer technical support for various devices and systems including computers, servers, printers, networking infrastructure, phones, mobile devices, copiers, wireless networks, and audiovisual equipment
- Utilize foundational Active Directory skills to set up user accounts, reset passwords, and manage group memberships
- Demonstrate understanding of mobile device management platforms and device provisioning procedures
- Develop and maintain support documentation to guide staff and deliver training sessions when necessary
- Engage with users to identify, analyze, and resolve technical problems related to hardware, software, or networking
- Collaborate with laboratory and office staff to assess technology needs for hardware and software solutions
- Deliver IT training content effectively to diverse audiences
- Provide reliable technical support to senior executives and board-level personnel
Other
Occasional lifting of objects weighing over 20 pounds is required
