About the Role
This role involves diagnosing and resolving technical issues related to IoT platforms, supporting internal teams and customers with device connectivity, data transmission, and system reliability in industrial applications.
Responsibilities
- Respond to technical inquiries from customers and field engineers
- Diagnose and resolve issues with IoT sensors and connected equipment
- Support deployment and configuration of cloud-based monitoring systems
- Analyze system logs and performance data to identify root causes
- Collaborate with development teams to escalate software defects
- Document troubleshooting procedures and resolution steps
- Assist with firmware updates and remote device management
- Provide input for improving product documentation
- Work across time zones to support global operations
- Monitor system alerts and initiate corrective actions
- Validate fixes and ensure service restoration
- Participate in on-call rotation for urgent incidents
- Guide customers through diagnostic steps remotely
- Evaluate compatibility between hardware and software components
- Track and report recurring technical issues
- Support integration of IoT data into customer-facing applications
- Maintain up-to-date knowledge of network protocols and security standards
- Assist in testing new features before release
- Coordinate with product managers on customer feedback
- Ensure compliance with data privacy and handling policies
- Use ticketing systems to manage and close support cases
- Deliver technical training to support partners
- Troubleshoot wireless communication issues in industrial settings
- Interpret error codes and system diagnostics
- Contribute to knowledge base content for internal and external use
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative engineering team focused on digital solutions
About the Team
The team specializes in digital services for industrial equipment, delivering remote monitoring and predictive maintenance solutions to global clients.
What We Offer
Professional growth opportunities, access to cutting-edge technology, and a supportive work culture that values innovation and collaboration.
Available for qualified candidates
