Alfa Laval is looking for an IoT Tech Support Engineer to serve as the first point of contact for our IoT solutions and platform. In this role, you will be instrumental in resolving a wide range of technical issues and implementing innovative support strategies. You will join a global company that challenges conventional thinking to develop world-leading technologies.

What You'll Do

Handle Incident Management & Resolution from start to finish
Provide responsive Customer support, both offline and remote
Manage and resolve tickets in Service Now
Perform Multi-Platform Technical Troubleshooting
Support Change Management & Implementation processes
Monitor and manage Microsoft Azure Services

What We're Looking For

A Bachelor's or Master's degree in Computer Science, Engineering, or a related field
5+ years of experience in an IT Helpdesk environment
Excellent problem-solving skills and the ability to handle multiple tasks simultaneously
Strong teamwork, communication, and collaboration abilities
Skill in explaining technical concepts and solutions to non-technical users
Effective time management, prioritization, adaptability, and flexibility
Proficiency in active listening and incorporating feedback
Hands-on experience with the .NET framework and API management
Experience with Microsoft Azure Services and platform, including Serverless apps and functions, Docker, CI/CD pipelines, and Repos
Knowledge of Basic Networks, Network Administration and Maintenance

Nice to Have

Experience with SQL database – Meta and Influx series
Familiarity with Linux and Unix computing
Knowledge of edge computing

Technical Stack

Service Now
.NET framework
SQL database (Meta and Influx series)
API management
Microsoft Azure Services, Serverless apps and functions, Docker, CI/CD pipelines, Repos
Basic Networks
Linux, Unix
Edge computing

Benefits & Compensation

Participate in the development of exciting and technologically advanced products
Work in a global company with great career opportunities
Enjoy an interesting and challenging position in an open and friendly environment
Build a global network with different nationalities
See your work have a true impact on Alfa Laval’s future success
Learn new things every day
Work in a creative environment with flexibility and work life balance

We care about diversity, inclusion and equity in our recruitment processes.