The International Sales Engineer at Motorola Solutions will provide pre- and post-sales technical support for Silvus Technologies' advanced multi-antenna MIMO radio and mesh networking solutions. This fully remote position, based in Taiwan, requires up to 50% travel and active engagement with customers, engineering teams, and field operations to ensure technical excellence and product innovation.
What You'll Do
- Provide pre- and post-sales technical support, including system planning, customer training, system optimization, etc.
- Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
- Prepare and conduct product demonstrations for customer visits and equipment evaluations.
- Visit customer sites to provide technical support and conduct training.
- Troubleshoot failures and abnormal situations in the field.
- Collect and analyze field failures and abnormalities; provide feedback to the development team.
- Participate in resource allocation and hardware maintenance to support different sales and business development activities.
- Help design engineers reproduce and troubleshoot problems; help drive future product development.
- Perform other related duties of which the above are representative.
- Travel up to 50% of the time for frequent travel for meetings, events, and demonstrations.
What We're Looking For
- Bachelor’s degree (or international equivalent) in Electrical Engineering or other related technical fields, plus 2 years of demonstrated experience in a pre- and post-sales technical support position OR minimum completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) with at least 6 years of demonstrated experience in a pre- and post-sales technical support position.
- Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
- Basic proficiency in English (reading and writing) is required.
- Must be based in Taiwan.
- Willingness to travel to potential conflict areas in support of radios.
- All employment is contingent upon the successful clearance of a background check.
Nice to Have
- Experience with operating and testing IP radios/modems.
- Familiarity with Linux.
- Proficiency with TCP/IP protocol and networking.
- Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
- Exposure to and proficiency with programming languages such as C/C++.
- Excellent organization skills, attention to detail, and demonstrated written and verbal communication skills.
- Fluency in Mandarin Chinese (reading and writing).
Technical Stack
- radio frequency instruments
- signal generators
- spectrum analyzers
- IP radios
- modems
- Linux
- TCP/IP
- wireless communication systems
- RF signal propagation
- digital communication technologies
- C/C++
Team & Environment
Reports to the Director of Sales Engineering. The team fosters a collaborative, innovative, and safety-driven environment, emphasizing a people-first and community-focused culture.
Benefits & Compensation
- 100% remote work
- Travel opportunities (25-50%)
- Opportunity to influence product development
- Work in outdoor environments and trade shows
- Participation in demonstrations and field testing
Work Mode
This is a 100% remote role for candidates based in Taiwan. Frequent travel, up to 50%, is required, including to potential conflict areas.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
