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Tokyo, Tokyo, Japan On-site Full-time

Exotec is hiring an Integrator Performance Engineer - Korean Speaking

Responsibilities

  • Advise integrators on most effective system designs for Exotec products (answering to customer needs while optimizing integrator costs)
  • Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practices
  • Review and validate integrator design documents before final installation
  • Contribute to training content creation and facilitate trainings for integrators
  • Answer questions and provide support from integrator’s requests
  • Own performance of Exotec systems, analyze root-cause of non-performance
  • Coordinate with integrators to perform improvement actions
  • Support in solving issues escalated from Exotec remote monitoring team and integrator
  • Analyze root-cause of issues, suggest improvement plans and coordinates with Exotec teams to implement solutions to prevent issue to arise again
  • Support integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers)
  • Support integrators to keep their systems with latest updates

Additional Information

  • Korean language proficiency required
About company
Exotec

Exotec® provides elegant solutions to simplify logistic operations. As a category leader with years of experience, we deliver reliable warehouse automation solutions that redefine efficiency and innovation in the industry.

Founded in 2015 in Lille, France, Exotec has grown into a global leader in warehouse automation. Our signature Skypod® system transforms order fulfillment for some of the world’s largest brands, allowing them to quickly adapt to consumer demand and supply chain fluctuations.

Exotec is an end-to-end warehouse automation integrator and technology manufacturer (OEM), delivering solutions that combine robotics, software, and operational expertise. We design, integrate, and deploy scalable warehouse solutions that support complex operations across industries.

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Job Details
Department Integrator Success
Category other
Posted 3 months ago