Becton Dickinson (BD) is hiring an Integration Support Engineer II to provide reactive interface support for core BD products to external customers and internal personnel. In this role, you will deliver technical support for BD interfaces in pharmacy, materials management, and related healthcare systems.
What You'll Do
- Provide Interface Technical support to our Customers for 80% of your time.
- Participate in meetings and conference calls with customers to facilitate interface support.
- Establish rapport with customers (internal & external) conducive to long-term business relationships.
- Consult Senior and Principal Engineers as appropriate and provide guidance to team Integration Engineers when needed.
- Actively participate in all training activities outlined by the established Integration Engineer Learning Path.
- Maintain accurate and up-to-date documentation while servicing customers using our case tracking system (e.g., Salesforce).
- Develop Knowledge Article submissions with help from Senior or Principal Integration Engineers when needed.
- Comply with all BD and Integration Engineer Policies and Procedures.
- Monitor and supply updates on all interface case issues.
- Perform other duties as assigned.
What We're Looking For
- 3–5 years of experience in managing healthcare systems and working with HL7/EDI protocols.
- Intermediate knowledge of HIS systems, BD products, or standards like HL7/EDI.
- Proficiency in MS SQL Server, including advanced queries and data analysis.
- Exposure to SSIS and Reporting Services tools.
- Solid troubleshooting experience with logs, Performance Monitor, and Task Manager.
- Networking skills: managing LAN/WAN issues and using tools like Wireshark.
- Intermediate familiarity/proficiency with BD Care Coordination connecting systems like Medstation ES, BD Logistics, CIISAFE and hospital PIS and ADT systems.
- Familiarity with Medstation ES and BD Care Coordination Engine.
- Basic understanding of Active Directory and Group Policies.
- Must be fluent in English (verbal, read, write).
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Excellent time management skills with the ability to manage multiple high-priority issues simultaneously.
- Strong personal commitment to quality, customer service, and patient safety.
- Ability to understand and communicate complex technical systems to a non-technical audience.
- Works well in a team environment.
- Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations.
- Must be detail-oriented and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives.
- Possess intermediate problem-solving, troubleshooting, and system consultation skills related to BD product integration, best practice considerations, and standardization.
- Possess excellent organizational skills with the flexibility to readily adapt to change.
- Ability to work independently from a home office.
Nice to Have
- The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.
- Pharmacy or nursing experience a plus.
- Preferred Certifications: CCNA, CCNP, A+, Network, MCTS, MCSE, HIPAA.
Technical Stack
- HL7/EDI protocols
- MS SQL Server, SSIS, Reporting Services
- Performance Monitor, Task Manager
- Wireshark
- BD Care Coordination Engine, Medstation ES, BD Logistics, CIISAFE
- Active Directory, Group Policies
- Salesforce
Team & Environment
You will join the Integration Engineering Support Team, reporting to the Manager of the Integration Engineering Support Team.
Work Mode
This is a fully remote position based in Kuala Lumpur, Malaysia.
Becton Dickinson is an equal opportunity employer.
