About the Role
This position is responsible for conducting initial consultations with potential clients, assessing eligibility, explaining services, and guiding individuals through the enrollment process while maintaining a high standard of customer care and accuracy.
Responsibilities
- Conduct initial phone screenings with prospective clients
- Evaluate client eligibility based on established criteria
- Explain service offerings in clear, accessible language
- Guide applicants through enrollment steps
- Maintain accurate records of client interactions
- Respond promptly to client inquiries
- Identify client needs and match them with appropriate services
- Follow up on pending applications
- Ensure compliance with data privacy standards
- Collaborate with internal teams to resolve client issues
- Meet performance targets for call volume and conversion
- Adhere to documented service protocols
- Escalate complex cases to designated team members
- Provide feedback on client concerns to improve processes
- Stay current with service updates and policy changes
- Use CRM tools to log client information
- Maintain consistent communication standards
- Manage high call volumes during peak periods
- Support team goals through reliable performance
- Participate in training and quality assurance sessions
Compensation
Competitive hourly rate with performance incentives
Work Arrangement
Fully remote position with flexible scheduling options
Team
Part of a client-facing service team focused on initial customer engagement and sales conversion
What We Offer
- Flexible scheduling options
- Opportunities for career advancement
- Comprehensive training program
- Supportive remote work environment
Application Process
- Submit resume and cover letter
- Complete a brief screening form
- Participate in a phone interview
- Final candidates may complete a role-specific exercise
Not available for this role