Requirements
- Bilingual fluency in Spanish
- Excellent verbal communication skills
- Empathetic, caring and persuasive communication skills
- Conflict Resolution Skills: Ability to handle and defuse potential conflicts with callers while maintaining a professional demeanor.
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
- Excellent time management skills to handle all aspects of their responsibilities efficiently without compromising service quality.
- Open to constructive feedback and adaptable to changes
Nice to Have
- Some sales and/or PI experience a plus
- Salesforce or similar CRM experience considered a plus
- Bachelor’s Degree a plus
Benefits
- Medical, Dental, Vision and Pet Insurance
- 401(k) with Company Match
- Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
- Short-term and Long-term Disability
- Employee Assistance and Travel Assistance Programs
- Paid Time Off, Paid Sick Time, Paid Holidays
- Health FSA and Dependent Care FSA
- Accident Insurance
- Commuter Transportation Incentive
- Cell Phone and Internet Stipend
- Fully-paid parking
- Learning and Development Programs
Additional Information
- Hours: You will be assigned a 40-hour shift that may include weekends, evenings and holidays. Hours may range from: - M-F: 7:00am – 10:00pm Pacific Time - Saturday: 8:00am – 4:30pm Pacific Time - Sunday: 9:00am – 5:30pm Pacific Time - Overtime available
- Training: Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
