Handle the initial stages of client engagement by efficiently processing intake documentation and ensuring all information is accurately recorded. Serve as a primary point of contact for incoming inquiries, responding promptly and professionally via phone, email, and messaging platforms.
What You'll Do
- Process and finalize intake forms with attention to detail and confidentiality
- Respond to client inquiries and follow up with leads using multiple communication channels
- Manage incoming calls with professionalism, directing information as needed
- Maintain up-to-date and well-organized client records
- Support daily operations with general administrative tasks as assigned
- Contribute to social media efforts by posting content and replying to messages when necessary
Requirements
- Fluency in both spoken and written English and Spanish
- Strong communication skills with a clear, respectful tone
- Ability to manage multiple responsibilities with minimal supervision
- High level of accuracy when handling sensitive information
- Experience in administrative support or client intake processes
- Familiarity with behavioral health environments is a plus
Benefits
This role supports remote operations with structured workflows and opportunities to contribute across client services and administrative functions. Experience in social media management and a background in mental health or counseling settings may enhance your application.