Washington University in St. Louis seeks an Insurance/Billing Collection Assistant III for the Department of Medicine Business Office. This remote role involves performing advanced follow-up on insurance billing and collection activities to expedite payments for physician services.
What You'll Do
- Perform insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment.
- Review patient accounts to verify the accuracy of insurance, eligibility, and invoice resolution.
- Utilize Epic, system tools, and payer websites for claim submission, status, attachments, eligibility, and authorization inquiry.
- Make collection calls to insurance companies and patients to ensure timely claim payment.
- Contact insurance companies regarding payment posting and collection agencies regarding payment reports.
- Support the customer service unit by answering billing and collection questions.
- Assist with training new staff.
- Meet daily Quality Assurance and efficiency standards for working invoices, following best practices for one-touch resolution.
- Interact with management and staff to discuss issues.
- May act as Team Lead.
- Assist with special projects.
What We're Looking For
- High school diploma or equivalent high school certification, or a combination of education and experience.
- Three or more years of billing or insurance experience.
Nice to Have
- Associate degree.
- Skills in: Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications.
Technical Stack
- Epic EHR
- Microsoft Excel
- Microsoft Word
- Office Equipment
Team & Environment
You will join the Business Office within the Department of Medicine.
Benefits & Compensation
- Compensation: $20.57 - $30.84 per hour.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave.
- Tuition assistance for employee and family, including 100% dependent undergraduate tuition at WashU and 40% elsewhere after seven years.
Work Mode
This is a fully remote position.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. We are dedicated to building an inclusive community that welcomes individuals from diverse backgrounds, experiences, and perspectives.
