The Installation Specialist at SpotOn is responsible for coordinating and overseeing the remote or virtual installation of SpotOn's Restaurant POS system, ensuring a seamless setup process through expert technical support and client training. This hybrid position requires 2-3 days per week at a local office and is ideal for someone with hands-on experience in both restaurant operations and POS implementations.
What You'll Do
- Remote assist hardware install - workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS
- Remote assist Install router/firewall, patch cables, cable management
- Remote training and live support of our clients and 3p partners
- Menu/system functionality changes
- Pre-Installation setup task lists
- Post Installation task lists
- Remote site readiness visits
- Remote troubleshooting
What We're Looking For
- 2+ years of experience with POS implementation, performing installations
- 2+ years of working in restaurants
- High School Diploma
- Understand how to invoice for services
- Demonstrated ability to remain calm under pressure
- Possess strong analytical and critical problem-solving skills
- Knowledge of basic financial accounting
- Excellent written and verbal English communication skills
- Ability to interact with and coach a wide variety of stakeholders, ranging from restaurant managers and owners, to business executives and chefs
- Ability to support multiple projects going on simultaneously
Nice to Have
- Experience working in a wide variety of restaurant types
- Second language is a bonus
Technical Stack
- Restaurant POS (RPOS)
- Hardware integration (workstations, pin pads, printers, cash drawers, switches)
- Router/firewall configuration
- Cable management
- Patch cables
Benefits & Compensation
- Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
- Hybrid work model requiring 2-3 days per week in local office
Work Mode
Hybrid work model requiring 2-3 days per week at local office based on manager's direction
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
