We’re looking for an Installation Specialist to remotely deploy and configure our restaurant point-of-sale (POS) systems. In this role, you’ll guide clients and third-party partners through hardware setup, network configuration, and system integration—all from a distance. Your deep understanding of restaurant workflows will ensure each location is ready to operate efficiently from day one.
What You’ll Do
- Remotely support the installation of POS workstations, printers, pin pads, cash drawers, switches, and related hardware
- Assist with router and firewall setup, including patch cables and physical cable organization
- Conduct virtual site readiness checks and troubleshoot connectivity or configuration issues
- Train restaurant teams on system functionality, menu updates, and daily operations
- Manage pre- and post-installation checklists to maintain consistency and quality
- Provide real-time support during go-live events and resolve technical challenges as they arise
What We’re Looking For
- At least 2 years of hands-on experience installing and supporting POS systems
- Minimum of 2 years working directly in restaurant environments
- High School Diploma or equivalent
- Strong problem-solving skills and the ability to stay composed in fast-paced situations
- Clear and effective communication skills in English, both written and verbal
- Ability to manage multiple installations simultaneously and adapt to varying client needs
- Basic knowledge of financial accounting and invoicing procedures
- Familiarity with coaching individuals across roles—from kitchen staff to owners
Preferred Qualifications
- Experience across different types of restaurant concepts
- Associate’s Degree or equivalent field experience
- Proficiency in a second language
Work Environment
This is a hybrid role requiring 2–3 days per week in a local office, with flexibility based on team needs. You’ll be part of a mission-driven organization focused on giving independent restaurants the tools they need to thrive. Our culture values speed, empathy, and real human support—because we believe every restaurant deserves the chance to succeed on its own terms.
