Support critical healthcare technology by diagnosing and resolving technical issues for users across health services. As an Associate Support Engineer, you’ll play a key role in maintaining systems that directly support urgent care delivery, ensuring minimal disruption through timely fault resolution and clear communication.
What You’ll Do
- Perform initial diagnostics and troubleshooting across hardware, software, and user environments
- Resolve incidents efficiently and escalate complex issues with clear documentation
- Provide responsive, empathetic support to users, building trust through professional interactions
- Contribute to technical knowledge bases and follow structured processes for compliance and quality assurance
- Assist in root-cause analysis tasks and support continuous improvement initiatives
- Engage in ongoing training and skill development to grow technically and operationally
What We’re Looking For
- Proven ability to diagnose and resolve common technical issues in end-user devices and software
- Strong communication skills, with a focus on explaining technical details clearly
- Experience in user support, service desk operations, or technical troubleshooting
- Comfort working within defined procedures, including compliance and data handling standards
- A commitment to customer service, continuous learning, and collaborative problem-solving
Work Environment
This is a hybrid position based in Ashford, requiring three days per week in the office. You’ll work within a structured, compliance-focused environment that values accountability, curiosity, and meaningful impact in healthcare technology.
Benefits & Development
- 26 days holiday plus bank holidays, with option to buy more
- Generous parental leave policies, including shared parental and adoption leave
- 1 paid volunteering day annually
- Private medical insurance with no exclusions based on medical history
- Performance-based rewards, including bonuses and commission where applicable
- Income protection covering up to 75% of salary for up to five years
- Access to a comprehensive learning platform, external training, and apprenticeships
- Employee Assistance Programme available 24/7
- Dental insurance, health cash plan, critical illness cover, and partner life cover
- ULEV car scheme with wide model selection
- Opportunities to fundraise with matched donations and automatic payroll giving
