Responsibilities
- Make daily outbound calls to warm leads who have requested information
- Engage customers in a professional, friendly, and consultative manner
- Educate homeowners on Joyce products, services, and value propositions
- Qualify customer needs to ensure Joyce is the right fit
- Schedule high-quality in-home consultation appointments for the field sales team
- Confirm and follow up on appointments to support show rates
- Handle inbound calls and customer inquiries with confidence and accuracy
- Accurately document call activity and outcomes in internal systems
- Meet or exceed daily and weekly activity and appointment-setting goals
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with a 25% uncapped company match
- Flexible scheduling with control over your calendar
- Employee discounts on home improvement services
- Employee Referral Bonus Program
Work Arrangement
Remote (Worldwide)
Additional Information
- Candidates must currently reside in OH, PA, NC, or SC to be considered for this position
- Compensation includes $15–$17 per hour base rate
- Commission and performance bonuses based on appointments set and lead quality
- Total earning potential of $25–$30 per hour or more, based on performance
- Daily warm leads provided to kickstart your appointment goals
