The Client Solutions Associate (CSA) will drive client-expert connections by identifying and matching subject matter experts to clients for interview-based research. This role involves managing research projects, recruiting experts, tracking performance, and collaborating cross-functionally to improve platform experience and client satisfaction.
Responsibilities
- Identify and match experts to clients for interview-based research needs
- Continuously communicate with clients and experts to track progress of connections
- Ensure high-quality outcomes and client satisfaction
- Manage clients’ research projects from understanding goals to recruiting and scheduling experts
- Recruit experts using internal network and external channels like social media
- Meticulously review professional profiles
- Reach out to potential experts
- Strategically match experts to specific project requirements
- Monitor client and expert feedback on interviews to drive successful research
- Ensure the expert network maintains high-quality, engaged experts
- Share insights from client and expert interactions with product and engineering teams
- Provide critical input for user experience improvements on the Office Hours platform
Requirements
- 1-3 years of professional work experience
- Not afraid of ambitious goals
- Great communicator
- Optimist with a growth mindset
- Thrives when truly owning something
- Independent problem-solver
Preferred Qualifications
- Prior experience working at a high-growth startup
- Experience in professional services, consulting, venture capital, investing, or research roles
- Prior demonstrated experience with research in a professional or academic setting
- Strong understanding of various professional industries and roles
Benefits
- Competitive salary and equity
- Medical, dental, and vision coverage
- Gym membership in office
- Paid time off policy, along with company holidays
- Annual company off-sites
- Parent-friendly policies
- Remote flexibility
- Paid family leave
Compensation
Competitive. Equity: Yes
Work Arrangement
Hybrid — Bangalore, India (Infantry Road) — 2-3 times per week in office
