EX Squared is hiring an Incident Manager (Remote - US)

Jobgether is hiring an Incident Manager to lead and optimize incident response across our fast-paced SaaS platform. You will ensure incidents are handled efficiently with clear communication, timely coordination, and well-documented outcomes, while influencing broader incident management strategy.

What You'll Do

• Lead incident communications, coordinating across engineering, product, support, and leadership teams.
• Ensure stakeholders and customers receive timely, accurate, and clear information.
• Drive incident resolution and coordination in both real-time and asynchronous contexts.
• Maintain clear incident timelines, roles, and action items without replacing technical ownership.
• Utilize and improve incident management tools to streamline reporting, communication, and tracking.
• Facilitate blameless postmortems for high-impact incidents, ensuring follow-ups are owned and outcomes are reported.
• Track incident trends, measure metrics such as response and resolution times, and identify opportunities to reduce incidents.
• Present clear reports and insights to executive leadership highlighting learnings and improvements.

What We're Looking For

• Proven experience managing incident communications in SaaS or cloud environments.
• Strong written and verbal communication skills, adaptable for technical, executive, and customer audiences.
• Hands-on experience with modern incident management tools like Incident.io, Rootly, or FireHydrant.
• Demonstrated ability to analyze incident metrics, identify trends, and provide actionable insights to leadership.
• Experience facilitating blameless postmortems, tracking follow-ups, and ensuring accountability.
• Familiarity with SRE and DevOps practices.
• Ability to stay organized and calm in fast-paced situations.
• Strong focus on clarity, transparency, and building trust.

Nice to Have

• Background in SRE, DevOps, or technical program management.
• Experience supporting distributed teams across time zones.
• Knowledge of SLIs, SLOs, and reliability frameworks.

Technical Stack

• Incident.io
• Rootly
• FireHydrant

Team & Environment

You will work closely with engineering, product, support, and leadership teams.

Benefits & Compensation

• Compensation range: $266,000–$380,000 USD, depending on experience.
• Unlimited PTO and paid holidays, including company-wide closure days.
• Paid volunteer time (Veeam Care Days).
• Medical, dental, and vision coverage starting day one, with multiple plan options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, with employer HSA contributions.
• Life and AD&D insurance coverage for employees and family members.
• Company-paid short-term and long-term disability insurance.
• Family planning support including fertility, adoption, and surrogacy resources.
• Paid parental leave.
• Employee assistance program and mental health support.
• 401(k) retirement plan.
• Access to professional development resources, mentoring, and on-demand learning libraries.

Work Mode

This is a remote position open to candidates located within the United States.

Jobgether is an equal opportunity employer.