About the Role
This position involves responding to incoming inquiries from families seeking senior care solutions, guiding them through options, and supporting placement decisions with a client-first approach.
Responsibilities
- Answer incoming calls from individuals seeking senior housing assistance
- Listen actively to understand each family's unique care needs and preferences
- Provide personalized guidance on available senior living communities
- Use a consultative approach to match clients with suitable care options
- Document interactions and update client records accurately
- Follow up with leads in a timely and professional manner
- Collaborate with internal teams to ensure seamless client experiences
- Maintain up-to-date knowledge of senior care services and housing types
- Adhere to compliance standards in all customer communications
- Meet performance goals related to call quality and client support
- Navigate CRM tools to manage client pipelines efficiently
- Handle sensitive personal and medical information with discretion
- Respond to customer inquiries via phone with clarity and empathy
- Escalate complex cases to appropriate specialists when needed
- Participate in ongoing training to improve service delivery
- Contribute to team meetings and performance reviews
- Work within established protocols for data privacy and security
- Manage high call volumes while maintaining service quality
- Identify client concerns and address them proactively
- Support clients through decision-making without applying pressure
- Track outcomes and provide feedback to improve processes
- Stay informed about changes in senior care regulations
- Maintain professionalism during challenging conversations
- Balance efficiency with compassionate communication
- Uphold company values in every client interaction
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company match
- Paid time off and company-observed holidays
- Life and disability insurance options
- Employee assistance program for personal support
- Flexible spending accounts for healthcare and dependents
- Remote work setup support
- Ongoing professional development opportunities
- Career advancement pathways within the organization
- Wellness programs and resources
Compensation
Competitive hourly rate plus performance-based incentives
Work Arrangement
Remote with requirement to work Pacific Time hours
Team
Part of a customer-facing sales team supporting senior care placement services
Why This Role Matters
- Every conversation has the potential to reduce stress for families navigating senior care decisions
- Representatives play a direct role in connecting seniors with safe, supportive living environments
- Success is measured by client satisfaction and positive placement outcomes
Technology & Tools
- Access to a modern CRM platform for managing client interactions
- Internal knowledge base with up-to-date community listings and care details
- Dedicated support for technical issues and system training
Performance & Growth
- Regular feedback sessions to support skill development
- Clear metrics for tracking call quality and client engagement
- Opportunities for advancement based on performance and initiative
Not available
