Lago is looking for a proactive and detail-oriented Inbound Sales & Fulfillment Virtual Assistant to support our fast-growing custom apparel business. You’ll play a critical part in helping us achieve a 30% growth goal by ensuring timely, accurate, and professional handling of customer inquiries, quotes, and orders. This role involves direct interaction with customers and internal teams, with a strong focus on accuracy, responsiveness, and excellent service.
What You'll Do
- Respond quickly and professionally to inbound emails via Front App, phone calls, and online submissions.
- Build and manage quotes and invoices in Printavo.
- Set up online stores (e.g., on Chipply) tailored to each customer.
- Log and track leads, conversations, and follow-ups using Pipedrive CRM and Printavo.
- Proactively follow up with interested customers to ensure no lead goes cold.
- Collaborate with production, art, and support teams to ensure accurate, timely service.
- Duplicate and modify past orders for returning clients.
- Cross-check order details for accuracy before processing.
- Maintain clear documentation of all orders and communication in shared systems.
- Coordinate with production and logistics teams to ensure smooth order flow.
- Deliver prompt, professional responses and verify customer information with clarity.
What We're Looking For
- 2+ years of experience in sales support, eCommerce operations, or a similar customer-facing virtual assistant role.
- Strong written English communication and a friendly, professional tone.
- Experience with tools like Google Workspace, Slack, Notion, Printavo, Pipedrive, Shopify, or Chipply, or a willingness to learn quickly.
- Excellent attention to detail, especially when handling order information and pricing.
- Proactive and organized, able to manage multiple requests simultaneously.
- A stable internet connection and a quiet, dedicated remote workspace.
Nice to Have
- Familiarity with product-based businesses or custom apparel.
- Familiarity with the custom apparel or promotional products industry.
- Experience with Printavo, Pipedrive, or Chipply.
- Background in custom apparel, embroidery, or screen printing.
Technical Stack
- Front App
- Printavo
- Pipedrive CRM
- Chipply
- Google Workspace
- Slack
- Notion
- Shopify
Team & Environment
You’ll work with internal stakeholders across production, art, and support teams to ensure accurate and timely service.
Benefits & Compensation
- Monthly compensation of $1,120 - $1,440 USD.
- Remote work from anywhere with a global team.
- Growth opportunities to shape your role as the company expands.
Work Mode
This is a fully remote position open to candidates globally. We value work-life balance and have built an innovative culture passionate about leveraging data to drive success.
Lago is an equal opportunity employer.
