Hire Overseas is looking for a full-time Inbound - Customer Service Representative to support a high-volume car dealership through a remote call center. You will be responsible for proactive customer engagement regarding vehicle service, focusing on outbound communication.
What You'll Do
- Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.
- Leave voicemails and send follow-up texts and emails to ensure customer engagement.
- Use dealership software to schedule service appointments when customers respond.
- Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers.
- Accurately track and log all customer interactions in internal systems.
- Maintain professional and clear communication throughout all interactions.
What We're Looking For
- Fluent, clear English with a neutral or US-friendly accent.
- Comfortable making repetitive, high-volume outbound calls.
- Tech-savvy and able to quickly learn new software.
- Ability to follow scripts and handle basic customer questions after training.
- Reliable internet connection, headset, and a quiet work environment.
- Availability to work full-time, Monday–Friday, US Eastern Time hours.
Nice to Have
- Previous call center experience is highly preferred.
- Experience working with a car dealership or vehicle service-related role.
- Familiarity with CRM or power dialer tools like Aircall, Podio, or GoTo.
Technical Stack
- Dealership software
- CRM or power dialer tools (e.g., Aircall, Podio, GoTo)
Benefits & Compensation
- Fully remote role with flexible working hours.
- Competitive compensation and room for professional growth.
Work Mode
This is a fully remote, global position.
Hire Overseas is an equal opportunity employer.
