Paired is hiring an Inbound Sales & Customer Operations Specialist to provide remote support for U.S.-based home service businesses specializing in window and exterior cleaning. You'll be a central point of contact for customer communication, lead management, and revenue-driving activities.
What You'll Do
- Respond quickly and professionally to inbound leads from Meta, Google, and direct calls.
- Manage the Housecall Pro CRM to schedule appointments, update records, and coordinate changes.
- Handle client calls and messages, resolving questions and common concerns.
- Process payments, send invoices, and follow up on outstanding or failed transactions.
- Conduct post-service follow-ups to confirm satisfaction and encourage repeat bookings.
- Re-engage inactive clients (6+ months) to drive repeat business.
- Monitor and respond to online reviews to maintain a strong reputation.
- Provide light inbound sales support, including answering pricing questions and scheduling estimates.
What We're Looking For
- Excellent spoken and written English with a neutral, US-friendly accent. Communication must be clear, warm, confident, and professional.
- Strong emotional intelligence with the ability to handle client concerns calmly, patiently, and empathetically.
- Proven experience in inbound sales, customer service, appointment setting, or administrative support within a service-based business.
- Comfortable asking for payment and guiding customers toward appropriate service packages.
- Highly responsive with strong speed-to-lead discipline.
- Organized and detail-oriented, able to manage multiple tasks and priorities simultaneously.
- Proactive communicator who works independently and flags issues without being prompted.
- Comfortable representing a local U.S. business in a natural and trustworthy manner.
- Available full-time (40 hours per week) during U.S. Central Time business hours.
- Reliable high-speed internet connection and a quiet, professional work environment for calls.
Nice to Have
- Experience using CRM systems (Housecall Pro experience is a strong plus).
- Experience working with commission-based compensation structures.
- Prior experience in home services (window cleaning, HVAC, plumbing, landscaping, etc.).
- Familiarity with field service management software.
- Basic proficiency in tools such as Google Workspace or Canva.
Technical Stack
- Housecall Pro
- Google Workspace
- Canva
Team & Environment
This is a remote role collaborating with U.S.-based teams.
Benefits & Compensation
- Remote flexibility – Work from home while collaborating with U.S.-based teams.
- Long-term opportunity with growing service businesses.
- Compensation: $1,200–$1,500 per month.
Work Mode
This is a fully remote, global position.
Paired is an equal opportunity employer.
