Responsibilities
- Serve as the initial point of contact and represent the company positively to customers during onboarding.
- Design effective onboarding strategies, lead organizational change at the customer level, and support technical integration and account configuration.
- Develop and manage onboarding timelines using project management methodologies.
- Engage customers in consultative discussions to identify and document their specific needs.
- Offer data-informed, experience-based recommendations to guide customer decisions.
- Advance onboarding progress by delivering persuasive insights and encouraging stakeholder commitment.
- Lead platform rollouts by supplying resources such as guides, templates, and strategic advice to ensure user adoption.
- Take full responsibility for project timelines, rollout execution, and account management during implementation.
- Lead internal teams supporting customer transitions and act as the primary expert in change management processes.
- Organize and deliver training sessions for new customers, including leadership teams and broad employee groups.
- Assess post-implementation account setup and usage patterns to verify configuration accuracy and offer follow-up support.
- Follow a continuous improvement cycle—execute, evaluate, refine, repeat—to adapt to evolving team and organizational needs.
- Participate in cross-functional initiatives to align the Implementation team with other departments.
- Ensure all project team members understand their tasks, deadlines, risks, and current issues.
Work Arrangement
Hybrid — Barcelona
Other
- English is the primary language used in the workplace.
- Applicants must provide their resume in English.
- Candidates must live within commuting distance of company hubs.
- Relocation assistance may be offered for eligible positions.
- AI tools are integrated into daily operations; candidates should use them thoughtfully and with discretion.
- Official communications will only be sent from @perk.com or @externalperk.com email addresses or verified social media accounts.
- The company will never request payment for equipment, training, or fees, nor ask for sensitive personal details early in the hiring process.
- Communication should not occur through unofficial platforms such as WhatsApp, Telegram, or Signal.
