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USA (Remote) Hybrid Employment USD 105,000 – 140,000 / year

Kalepa is hiring an Implementation Specialist

Responsibilities

  • Leverage deep expertise in Kalepa's platform, insurance, and our clients' businesses to efficiently configure and deploy Kalepa's AI platform
  • Drive initial client setup and configuration, delivering high-value outcomes aligned with client expectations and transitioning seamlessly to a best-practice operating model
  • Collaborate with Client Success and Product teams to keep projects on track and on time
  • Triage, investigate, and clearly communicate client-reported issues and feedback
  • Manage multiple simultaneous implementations by prioritizing effectively and context-switching with ease
  • Continuously improve delivery efficiency through scalable processes, and improved documentation and methodologies
  • Think critically about how to evolve our internal tools and external-facing workflows as our client base grows
  • Improve delivery efficiency through the development of scalable processes, pre-configured templates, and improved methodologies
  • Own client-facing implementation documentation, including guides, specs, and training materials

Requirements

  • 2-3 years of experience supporting or deploying highly configurable software platforms
  • Technical proficiency: comfortable with complex enterprise technology platforms, and proficient in SQL / Excel data analysis, validation, and transformation
  • Superior organizational and time-management skills
  • Process-oriented with an eye toward continuous improvement
  • Independent, adaptable and can thrive in a fast-paced environment

Nice to Have

  • Previous experience in insurance or financial technology software implementations

Benefits

  • Competitive salary (based on experience level)
  • Significant equity options package
  • 401(k) plan with employer match (regardless of employee contribution)
  • Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
  • Work with an ambitious, smart, global, and fun team to transform a $7T global industry
  • 20 days of PTO a year
  • Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
  • Healthy living/gym stipend
  • Mobile phone bill stipend
  • Continuing education credits

Work Arrangement

Hybrid

Additional Information

  • Remote employees speaking 10+ languages across the globe
About company
Kalepa
Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work. We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time. Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started. Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber.
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Job Details
Department Client Success
Category other
Posted a month ago