Texture is looking for an Implementation Specialist to execute customer onboarding and early adoption. You will take customers from contract signed to first value delivered, ensuring a smooth, consistent, and high-quality experience.

What You'll Do

Execute end-to-end onboarding for new customers using defined frameworks and playbooks.
Support customer configuration, setup, and training to enable early product adoption.
Track onboarding progress, milestones, and readiness using internal tools.
Identify risks or blockers early and escalate appropriately.
Ensure clean handoff to Commercial or Account teams once onboarding is complete.
Serve as the day-to-day delivery contact during the onboarding window.
Respond to customer questions related to setup, configuration, and product usage.
Coordinate with Engineering and Product to resolve onboarding-related issues.
Follow established communication standards and delivery rhythms.
Capture customer feedback, usability issues, and defects encountered during onboarding and early adoption.
Log bugs and delivery issues with clear reproduction steps, customer context, and observed impact.
Follow defined triage and escalation paths to Engineering and Delivery leadership.
Communicate issue status and next steps to customers during the onboarding window in alignment with delivery standards.
Contribute to onboarding documentation, guides, and templates.
Help improve onboarding workflows, checklists, and internal tools.
Capture delivery insights and customer feedback for leadership review.

What We're Looking For

1–3 years of experience in implementation, onboarding, customer support, or delivery roles.
Strong organizational skills and attention to detail.
Clear written and verbal communication skills.
Comfort working with customers and internal teams in a fast-paced environment.
Ability to follow structured processes while adapting to customer needs.
Experience working with technical teams and Scrum framework.

Nice to Have

Energy experience.
Experience with SaaS tools, CRMs, or project tracking tools.
SaaS or technical product exposure.

Team & Environment

You will partner closely with Delivery leadership, Engineering, and Commercial teams, reporting to the Head of Delivery & Operations.

Benefits & Compensation

Compensation: $120,000–$150,000
Sponsored Team Lunches: Twice-monthly company-sponsored lunches tied to team demo days.
Flexible Time Off: Flexible paid time off with a minimum of 20 days encouraged annually.
Parental Leave: 12 weeks of paid parental leave.
Bereavement Leave: Up to 2 weeks of paid bereavement leave.
Health Coverage: Medical, dental, and vision insurance fully covered for employees and their families (employees contribute $1/month).
Income Protection: Company-provided life insurance, short-term disability, and long-term disability coverage.
Pre-Tax Benefits: Access to FSA, HSA, commuter benefits, and dependent care savings.
Well-Being & Mental Health Support: A comprehensive suite of benefits supporting physical health, mental health, family planning, financial wellness, and pet wellness.
Retirement: 401(k) plan through Betterment.

Work Mode

This is a remote position open to candidates based in the US.

Texture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected characteristic.