About the Role
This role is responsible for guiding new customers through the setup and launch process, ensuring timely execution, clear communication, and successful adoption of the platform.
Responsibilities
- Lead onboarding projects for new clients from kickoff to go-live
- Develop and manage project timelines and implementation schedules
- Act as the main point of contact during the implementation phase
- Collaborate with cross-functional teams including sales, technical support, and product
- Translate client requirements into actionable implementation plans
- Conduct onboarding sessions and training for client teams
- Monitor project progress and proactively address risks or delays
- Ensure all technical and configuration tasks are completed on time
- Verify client readiness for system launch
- Coordinate data migration and integration activities
- Document client configurations and implementation details
- Maintain clear and consistent communication with stakeholders
- Support change management processes during deployment
- Gather and confirm client acceptance at key milestones
- Troubleshoot early-stage usage issues
- Ensure adherence to internal implementation methodologies
- Provide feedback to product teams based on client onboarding experiences
- Track implementation metrics and report on performance
- Maintain up-to-date knowledge of platform features and updates
- Assist in refining implementation processes for scalability
Nice to Have
- Project Management Professional (PMP) certification
- Experience in influencer marketing or digital content ecosystems
- Background working with enterprise clients
- Familiarity with agile implementation frameworks
- Knowledge of data privacy and compliance standards
Benefits
- Health, dental, and vision insurance
- Retirement savings plan options
- Paid time off and holidays
- Flexible work hours
- Remote work capability
- Professional development opportunities
- Inclusive workplace culture
Work Arrangement
Full-time
Team
Client-facing operations team supporting onboarding and deployment of new customers
Why This Role Matters
This position plays a critical role in shaping the client's first experience with the platform, directly influencing long-term satisfaction and retention.
What You’ll Bring
A structured approach to project execution, strong interpersonal skills, and a commitment to delivering seamless onboarding experiences.
Not specified
