Hightouch is looking for an Implementation Manager to be the driving force behind successful customer implementations. You will own the full implementation and enablement lifecycle for our Mid-Market and Enterprise customers, responsible for executing the technical aspects of onboarding and ensuring the seamless integration of Hightouch into customers' existing data infrastructure.

What You'll Do

Drive the onboarding process for customers, working closely with Technical Architects to align technical execution with customer success objectives.
Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements.
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders.
Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices.
Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions.
Partner with Technical Architects to identify and resolve technical blockers that could impact customer success.
Build relationships with technical stakeholders within customer organizations.
Contribute to product development by providing feedback to our engineering team.
Standardize and automate implementation processes to increase team efficiency and customer satisfaction.

What We're Looking For

5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software.
Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture.
Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders.
Experience creating and optimizing implementation processes that can scale across an organization.
Excellence in technical project management with ability to manage multiple concurrent implementations.
Strong presentation and facilitation skills with ability to command a room of technical and business audiences.
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

Nice to Have

Experience working with data warehouses, ETL processes, and marketing technology.

Team & Environment

You will work in close partnership with Technical Architects.

Benefits & Compensation

Compensation: $140,000-$180,000 OTE USD per year.
Meaningful equity compensation in the form of ISO options, with early exercise and a 10 year post-termination exercise window.

Work Mode

This is a remote position open to candidates in North America.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.