Responsibilities
- Lead technical execution after sales to support partner growth through reliable product deployment and expert guidance.
- Build trust with partners and internal teams by demonstrating deep technical expertise and reliability.
- Identify and resolve technical challenges across systems, including API connectivity, authentication, networking, data integrity, EHR configurations, and internal platform issues.
- Manage high-level technical escalations from customer-facing teams, resolving issues or coordinating with engineering when deeper support is needed.
- Monitor integration and product health metrics proactively to detect risks and optimize performance before partners encounter problems.
- Serve as the technical liaison between partners and internal teams, ensuring clear communication and informed decision-making.
- Guide partners and internal stakeholders on integrating the product during major infrastructure changes like mergers, EHR upgrades, or system consolidations.
- Act as a subject matter expert internally on key product areas and represent partner experience in product innovation discussions.
- Create and maintain scalable deployment resources, including playbooks, troubleshooting guides, and best practices.
- Advise on technical implications and risks of new features requiring integration changes and support adoption efforts.
- Collaborate with engineering to build real-time support tools, including observability frameworks for integration health.
- Coordinate and lead after-hours support for partner accounts when required to ensure successful implementation of updates or changes.
Compensation
Competitive compensation and equity grants for full-time employees
Work Arrangement
Hybrid — San Francisco, New York, Pittsburgh
Team
Cross-functional collaboration with Integration Engineering, Partner Success, Implementation, and Engineering teams
Why Work at Abridge?
The company is redefining healthcare experiences using generative AI to strengthen clinician-patient connections, with a mission to deepen understanding in medicine. It processes millions of clinical conversations monthly and operates as a fast-growing startup where every employee is expected to drive impact. The culture emphasizes ownership, empathy, and continuous growth. Employees work alongside driven, collaborative teammates in an environment fueled by feedback and shared success. Decisions are made with clinicians and patients in mind. The organization supports professional and personal development through flexible hours, inclusivity, and learning opportunities, inviting individuals passionate about meaningful change to join a purpose-driven team.
How we take care of Abridgers
14 paid holidays, flexible PTO for salaried staff, and accrued time off for hourly workers. Comprehensive medical, dental, and vision coverage for employees and families. Monthly HSA contributions for those on high-deductible plans. Generous paid parental leave. Financial and resource support for family formation. 401(k) matching. Tax-free personal device allowance. Pre-tax FSA and commuter benefits. Monthly lifestyle stipend for fitness, learning, coworking, and professional growth. Access to therapy and coaching. Paid sabbatical after five years. Competitive pay and equity for full-time roles.
Equal Opportunity Employer
The company is an equal opportunity employer that evaluates all applicants fairly, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Reasonable accommodations are provided during the hiring process. Individuals needing support can contact accommodations@abridge.com.
Staying safe - Protect yourself from recruitment fraud
There are fraudulent actors posing as company recruiters. The company will never request financial information, payments, or personal details like bank accounts or Social Security numbers during hiring. All official recruiter emails come from @abridge.com addresses. Candidates are encouraged to review safety guidelines and stop communication if anything seems suspicious.
Other
Must be willing to travel up to 20%.
Not specified
