About the Role
Role details below.
Responsibilities
- Act as the subject matter expert for the product area(s) that they are focused on
- Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire
- Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
- Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
- Conduct remote and in-person training and/or testing sessions for client super users and adopters of our enterprise software suite of products
- Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
- Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
- Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
- Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
- Help contribute to an innovative culture and customer experience every day
Requirements
- Experience in student financial services
- Change management within higher education
- Experience with SaaS based integrations
Additional Information
- The role involves both remote and in-person training and testing sessions
- The role requires collaboration with global teams and customers
- The role includes mentorship responsibilities for new hires
- The role contributes to product vision and customer success metrics
