Iterable is looking for a Senior Implementation Consultant to lead customers through successful implementations of the Iterable platform, maximizing customer growth and ARR. You will be responsible for building relationships, managing projects and resources, and creating essential customer-facing artifacts.
What You'll Do
- Lead customers through successful implementations of the Iterable platform.
- Build relationships with key stakeholders by learning and solving their challenges.
- Manage internal resources, customer resources, and third parties as needed.
- Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans.
- Advocate internally for your customers’ product needs.
- Effectively manage and complete on-time multiple projects simultaneously.
- Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process.
- Keep your project plans and meeting notes organized and up to date in our system of record.
- Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas.
- Contribute to innovations in our processes, operations, tools, team structure, and service offerings.
- Participate in cross-functional improvement initiatives to support the achievement of our OKRs.
- Travel to onsites in order to gain valuable face-time with key customers.
What We're Looking For
- Coaching and teaching skills.
- Strategic thinking.
- Problem-solving abilities.
- Facilitating skills.
- Training skills.
- Empathy for customers and teammates.
- Strong communication and listening skills.
- Project management expertise.
- Marketing technology knowledge.
- A Bachelor’s degree in Business, Marketing, Computer Science, IT, or a comparable field.
- Understanding how data flows between systems in a tech stack.
- 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams.
Nice to Have
- Experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing.
Team & Environment
You will be part of the Professional Services team which includes project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager.
Benefits & Compensation
- Paid parental leave.
- Competitive salaries, meaningful equity, & 401(k) plan.
- Medical, dental, vision, & life insurance.
- Balance Days (additional paid holidays).
- Fertility & Adoption Assistance.
- Paid Sabbatical.
- Flexible PTO.
- Monthly Employee Wellness allowance.
- Monthly Professional Development allowance.
- Pre-tax commuter benefits.
- Complete laptop workstation.
- Compensation: $96,500 - $151,000 annual cash compensation (base salary + target variable pay) + equity.
Work Mode
This role is local-country and open to candidates in the US.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce and does not make hiring decisions on the basis of protected characteristics.
