Darwin AI is looking for an IA Operations Executive (Jr/Semi Sr) to join our Operations team. You will kickstart client relationships and ensure a smooth implementation process for new customers, translating requirements into functional AI assistants and helping clients realize value from day one.
What You'll Do
- Carry out the onboarding process for new client accounts, collecting and configuring all necessary information for a successful launch.
- Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
- Build and configure AI assistants using internal tools, based on client needs and business logic.
- Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
- Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
- Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
- Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and are not flagged as churn risks.
- Provide initial training and resources to help clients test and understand their AI agent.
What We're Looking For
- Proven experience in Customer Experience, Onboarding, or Technical Support roles.
- Ability to analyze client needs and translate them into technical configurations.
- Experience creating and managing JSONs, and understanding of structured logic flows.
- Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
- Team player who can collaborate across departments and adapt to dynamic environments.
- A strong passion for technology, innovation, and artificial intelligence.
- Excellent verbal and written communication skills, with a proactive, client-first attitude.
Nice to Have
- Familiarity with automation tools like Zapier.
Benefits & Compensation
- Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
- Complimentary access to an OpenAI or Gemini premium license for personal or professional use.
- 25 days/year of paid vacations and holidays.
Work Mode
This is a hybrid position. We meet 3 days/month in our Co Work offices; the rest of the time you can work remotely from wherever you like.
