Responsibilities
- Oversee configuration and administration of HubSpot CRM in alignment with marketing, sales, customer service, and operations needs.
- Collaborate with stakeholders across departments to identify needs and implement effective CRM solutions.
- Maintain CRM components including custom objects, pipelines, properties, workflows, lists, reports, dashboards, and access controls.
- Translate business requirements into scalable technical CRM implementations.
- Conduct regular data audits and enforce governance practices to ensure data accuracy and consistency.
- Monitor system performance and troubleshoot issues involving automation, reporting, properties, and integrations.
- Escalate technical or systemic problems to appropriate teams when resolution exceeds scope.
- Process and resolve CRM support tickets within established service level agreements.
- Create and update documentation, usage standards, and best practices for internal CRM guidance.
- Provide training, support, and system updates to improve end-user adoption and efficiency.
Work Arrangement
Remote
Responsibilities
- Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs.
- Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions.
- Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions.
- Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes.
- Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed.
- Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution.
- Develop and maintain internal documentation, standards, and best practices for CRM usage.
- Enable and support end users through training, office hours, and ongoing system improvements.
- Collaborate with engineering, analytics, and IT teams on integrations, data flows, and system enhancements.
- Perform other duties as assigned.
