Employment Hero is looking for an HR Support Consultant to join our UK team. In this role, you will be a key partner to our clients, ensuring their ongoing success and high adoption of our HR platform by providing expert support on compliance, legislation, and best practices. You will act as a vital link between our customers and our product, using your insights to drive improvements.
What You'll Do
- Support customers post go-live by resolving HR-related queries with care, speed, and accuracy.
- Drive confident HR platform adoption and usage by offering proactive guidance and compliance expertise.
- Contribute to ongoing product and process improvements using customer feedback and insights.
- Reduce HR support escalations by providing effective first-touch resolutions and sharing knowledge.
- Guide clients through updates and troubleshooting, including award interpretation and platform configuration.
- Respond to HR queries from internal teams and external clients via email, phone, and our platform.
- Manage client and team HR escalations.
- Assist with requirements gathering for post-mortems and facilitate internal support team workshops.
- Help troubleshoot client issues and coordinate with internal teams for successful resolution.
- Work closely with your team of Support Consultants to lead platform adoption and meet client-specific requests.
- Build and improve documentation, and embrace new technologies to enhance service for customers and your team.
- Simplify and improve processes to increase team efficiency and client satisfaction.
What We're Looking For
- A background in HR or a related field.
- A confident and engaging communicator comfortable building relationships with diverse people.
- A well-organised approach to your work, able to juggle multiple priorities and deadlines.
- An attitude that always puts your customer's needs first.
- The ability to identify issues early and work collaboratively to remove roadblocks.
- Strong and polished verbal and written communication skills.
- A high level of emotional intelligence and maturity.
- The embodiment of The EH Way, operating with focus, agility, and an obsession with impact.
Nice to Have
- Experience working in SaaS and customer support.
- Previous experience in setting up, implementing, or administering HRIS/HCM systems.
Technical Stack
- Employment Hero platform
Team & Environment
You will work closely with your team of Support Consultants.
Benefits & Compensation
- You will work remotely, with the flexibility to own your time and impact.
- You will access cutting-edge tools to amplify your work, knowledge, and outputs.
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do your best work.
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
- A very generous paternity leave policy.
- Subsidised egg freezing.
- A WFH office expense budget.
- Outstanding learning & development opportunities.
Work Mode
This is a remote position based in the UK.
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
