Unknown Company is hiring a HR, Performance Training, and Learning Management System Supervisor (Remote)

UPS is hiring an HR, Performance Training, and Learning Management System Supervisor to support enterprise-wide learning operations and HR training initiatives. This role impacts over 5,000 independently owned and operated The UPS Store franchise locations. You will blend strategic thinking with tactical delivery, supervising training logistics and LMS operations while providing HR support.

What You'll Do

• Manage the end-to-end operations of the Learning Management System (LMS), including content deployment, system access, enrollments, completions, reporting, and maintenance.
• Serve as the central training support team for franchisees, field support teams, and internal employees, resolving LMS-related inquiries, escalating technical issues, and providing user guidance.
• Work with IT and LMS vendors to troubleshoot issues, perform QA testing, and ensure scalability of the training platform.
• Maintain data integrity and support compliance and business reporting needs through consistent data validation and clean-up.
• Utilize AI tools to automate routine LMS administration tasks such as course assignments, data clean-up, and learner progress tracking.
• Manage Certified Trainer payments, queries on training schedules/materials, and provide coaching and feedback on effective facilitation techniques.
• Partner with the Instructional Design team to test and launch learning content and ensure seamless LMS integration.
• Develop user support materials for field support teams, such as FAQs, how-to videos, and quick guides.
• Facilitate the onboarding process of Trainers and LMS Administrators.
• Utilize various training delivery methods for effective facilitation of in-person and virtual classroom training.
• Partner with cross-functional teams to provide real-time feedback from training classes and determine changes in content/training delivery methods.
• Conduct training needs assessments to identify skill gaps and align objectives with organizational strategy.
• Partner with leadership to support recruiting strategies and staffing recommendations.
• Cross-functionally train Operations Managers and Field Support staff in the field to assist with franchisee business management.

What We're Looking For

• Bachelor’s degree in Human Resources, Business Administration, Education, Instructional Technology, or a related field.
• Experience with e-learning platforms, virtual training tools, and in-person facilitation.
• 3–5 years in a Training, Learning Operations, LMS administration, or HRBP role.
• Solid understanding of adult learning principles and instructional methodologies.
• Proficient with Learning Management Systems (e.g., Cornerstone, Docebo, Workday Learning).
• Strong project management skills; ability to manage multiple priorities with a customer-first attitude.
• Excellent written and verbal communication skills; can simplify complex systems into user-friendly language.
• Data-driven mindset with analytical and reporting capabilities using tools like Excel, PowerPoint, and ticketing platforms (e.g., ServiceNow, Zendesk).
• HRIS system proficiency (Workday preferred).
• Ability to maintain confidentiality and work with sensitive employee data.
• Strong interpersonal skills; able to build relationships across all levels of the organization.
• Must be able to travel as needed for training facilitation or regional support.
• Must be able to work flexible hours to support national training operations.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice to Have

• LMS or Training certifications (e.g., Cornerstone, SuccessFactors, ATD, etc.).
• Experience preferably in a retail, franchising, or distributed field environment.
• Familiarity with The UPS Store Franchise Network and UPS Services.
• Knowledge of small package operations and business services environments.
• Familiarity or coursework in AI tools, data analytics, or learning experience platforms (LXP).

Technical Stack

• Learning Management Systems (e.g., Cornerstone, Docebo, Workday Learning)
• AI tools
• Excel
• PowerPoint
• Ticketing platforms (e.g., ServiceNow, Zendesk)
• HRIS (Workday preferred)

Team & Environment

You will have 2 direct reports. The role supports training operations for 5,000+ The UPS Store centers and their associates across North America, serving as the primary point of contact for LMS and training queries.

Benefits & Compensation

• Compensation range: $70,560/year to $130,800/year
• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program
• Annual short-term and/or long-term incentive compensation programs

Work Mode

This is a remote position open to candidates within the domestic United States.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.