Creatio is hiring an HR Operations Team Leader to lead our global HR Operations function. In this role, you will be a key driver in delivering seamless employee experience and efficient HR Ops services by enhancing operational processes, managing systems, and ensuring compliance across all our hiring locations.

What You'll Do

Lead, mentor, and develop a team of HR Administrators responsible for different locations.
Manage the HR Administration team's day-to-day activities, prioritizing tasks and ensuring high-quality performance.
Act as the escalation point for complex HR operations issues.
Promote a values-led team environment focused on care, teamwork, respect, and service quality.
Ensure compliance with labour laws, regulations, and internal processes in all hiring locations.
Oversee HR operational processes including onboarding, offboarding, transfers, time off management, and contracting.
Manage HR data to ensure accuracy, confidentiality, and compliance with legal and company standards.
Manage internal HR data systems and drive improvements in automation.
Drive digital transformation initiatives.
Develop, implement, and improve HR policies, processes, and procedures.
Partner with Payroll, Finance, Legal, IT, and other departments to ensure smooth cross-functional processes.
Provide HR reporting and metrics to senior leadership, identify trends, and recommend actions.
Support employee relations by advising managers and employees on HR compliance policies and best practices.
Support audits and maintain documentation for regulatory requirements.
Support global HR projects, reorganizations, and workforce changes.
Stay updated on HR trends, technologies, and best practices to propose and drive continuous improvements.
Support the company’s organization structure and adapt to organization structure changes.

What We're Looking For

Master degree in Human Resources, Business Administration, or a related field; HR certifications such as SHRM-CP or CIPD are preferred.
5+ years of progressive experience in HR operations in global companies supporting hiring under direct employment contracts and via EORs.
Good knowledge of employment laws and HR compliance in countries including the USA, UK, Poland, Germany, France, Saudi Arabia, UAE, Australia, and Canada.
Proficient in HRIS platforms with experience in platform implementation and optimization.
Excellent organizational skills and attention to detail.
Strong problem-solving and decision-making skills.
High level of confidentiality, integrity, and professionalism.
Exceptional interpersonal and communication skills.
Ability to manage multiple priorities and thrive in a fast-paced environment.

Nice to Have

HR experience in the Software Development industry.
Project management skills and experience leading HR projects.
Experience in global or multi-location HR operations.

Technical Stack

HRIS platforms

Team & Environment

You will lead a team of HR Administrators.

Benefits & Compensation

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning.
Flexibility & Well-Being: Flexible work arrangements and initiatives to manage schedule effectively.
Recognition & Impact: Culture that celebrates achievements and values ideas.
Innovative Culture: Embraces new ideas, modern technologies, and bold thinking.
Benefits & Rewards Package: Competitive compensation and benefits designed to support you and your family.

Creatio is an organization built on a genuine care for clients, partners, and a strong commitment to employee wellbeing and workplace culture.